Job description

Job Duties and Qualities Desired:

• Greet guests in a warm, friendly, welcoming manner. First impressions have the most impact.
• Acknowledge Rewards Club members and returning guests, in person or on the phone
• Enter reservations and manage guest bookings, look for up-selling opportunities and tell guests about ways to improve their stay
• Handle cash, credit cards and direct billing transactions.
• Process check-ins swiftly and efficiently – match IDs to credit cards, distribute room keys,
• Record and act on guest preferences, handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge of restaurants, shopping, etc. Contact management when necessary
• Keep yourself and guests safe by following our safety procedures. Record and report all incidents to your immediate supervisor.
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Work closely and in tandem with your teammates.
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or equivalent. A college or university degree would be a bonus, but not essential
• Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
• Auditors will be responsible for reconciling the days transactions.

Job Type: Full-time

Pay: $12.50 - $13.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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