Job description

Guest Service Agent

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Experience the beauty, culture and adventures that await oh Hawai'i Island
• Competitive extended benefits package including, medical, vision and dental for full-time permanent status
• 401(k)/retirement savings plan and matching program
• Life insurance
• Opportunities to grow from obtaining professional development through Accor's exclusive online learning platform
• Duty meal in our staff cafeteria
• Employee Travel Program
• Discounts on food & beverage and spa services

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team & working environment

Providing the guest with flawless, proactive and sincere luxury services from an engaged and empowered workforce committed to creating a memorable experience. You will Assist in the innovation process at the hotel and provides leadership in the change of organization culture by ensuring that the hotel is a trendsetter in in the industry through development and implementation of innovative luxury products, services and processes.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Type: Full-time

Pay: $24.35 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekend availability

Work Location: In person

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