Job description

Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as requested. Promotes hotel services, amenities and upsells products to the guests.

Responsibilities

• Completes the registration process by inputting and retrieving information from a computer, confirming pertinent information. Makes appropriate selection of rooms based on guest needs. codes electronic keys. Non-verbally confirm the room number and rate plan. Promotes and administers Hilton Marketing Programs such as Hilton Honors for arriving guests
• Ensure rooms and services are correctly accounted for within guest statement. properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit and other forms of payment
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information.
• Receives special requests from guests and responds appropriately or forwards the requests to the appropriate team members for decisions and actions
• Promptly answers the telephone and email inquiries. inputs messages into the computer and advises other team members of special guest needs.
• Retrieves messages, mail, packages and facsimiles or other special items for guests
• Field guest complaints and develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems.

Skills

• Considerable skill in the use of a calculator to perform mathematical equations without error
• Ability to effectively deal with internal and external customers, some of whom require high levels of patience, tact and diplomacy to defuse anger, collect information and resolve conflicts
• Ability to read , listen and communicate effectively in English both written and verbally
• Ability to Access and accurately input information using a moderately complex computer system
• 1-2 Years of front desk experience preferred. Prior hospitality service also preferred.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Ames, IA 50014: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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