Job description

Guest Services Representative

The Fairfield Inn & Suites of Winona is in search for a new member to join our team as a part-time Guest Service Representative for weekends. We are looking for someone who understands warmth is more than a temperature, it’s a personality. Someone who is sales driven, innovative, ambitious and has a passion for exceeding guest’s expectations. You are the perfect fit for this role if you are someone who wants to help create unforgettable experiences for our guests.

Role Expectations:

• Create an unforgettable experience for our guests by delivering personalized service
• Represent the hotel in a warm, friendly, and professional manner.
• In order to truly be able to deliver seamless service, Guest Service Representatives are trained in all aspects of the guest’s experience: Check Out Experience (First Shift), Check In Experience (Second Shift), Night Auditor (Third Shift), Housekeeping, Laundry, Maintenance and Breakfast.
• Help our team demonstrate our CORE values: Put People First, Pursue Excellence, Embrace Change, Act with Integrity and Serve our World
• Increase hotel’s revenue by selling rooms, collecting sales leads, and being a hotel ambassador.

· Attend and participate in daily promise meetings. Participation in these meetings helps inform, improve, and inspire the entire team to bring the culture to life every day.

• Create a welcoming and personalized arrival for each of our incoming guests. Making sure to show recognition and appreciation to our BonVoy Elite Members.
• Notify and resolve guest requests promptly and with warm hospitality.
• Take responsibility to correct guest’s problems/concerns by listening, apologizing, empathizing, resolving, notifying and following up on the situation.
• Ensure each guest’s experience was memorable and verify all payment information is correct on the reservation during the check-out process. Thank the guest for experiencing our hotel and follow up on any future reservations.
• Ability to thrive in a fast-paced and challenging work environment
• Feel confident being alone on property; knowing how to handle guest concerns and lead an emergency.
• Administering and managing cash handling and payment responsibilities.
• Become a Winona Ambassador by assisting guests with recommendations for local entertainment, restaurants, or transportation. Associates are encouraged to give personal recommendations/experiences by joining company sponsored team outings and community events.
• Strive to exceed Marriott’s brand standards.
• Strengthening teamwork by efficiently and effectively maintaining communication with guests and all departments.
• Take responsibility for the property and job equipment by understanding the company’s policies and procedures.
• Reserve, help plan and set-up events in our meeting space. This may include moving equipment weighing up to 40 pounds.
• Ensure the entire hotel’s success by handling additional duties as requested by guests and management.

Requirements:

• Optimistic attitude
• Flexible Schedule, shifts may vary between 1st, 2nd, and 3rd shift
• Willing to work both Holidays and Weekends
• High School diploma or GED
• Customer service experience is preferred
• Sales experience is preferred

Job Type: Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person

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