Guest Service Agent

Full Time
Key West, FL 33040
Posted 1 day ago
Job description

About The Perry Hotel

The Perry Hotel combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus. The Perry Hotel is a 100-room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era.

Responsibilities/Duties:

  • Leads, in partnership with the Rooms Division Manager and Facilities Manager, both the day-to-day operations and respective team members.
  • Provide support to Rooms Division Manager and Facilities Managers.
  • Oversee and assist Pool Attendants and Front Desk Agents and be able to perform their functions.
  • Become highly knowledgeable about our property, village outlets and services and the surrounding area, acting as an information resource for guests and team members.
  • Respond to guest inquiries, requests and issues, ensuring they are resolved or escalated professionally, effectively and in a timely manner.
  • Troubleshoot, help maintain, and immediately report equipment problems to the Rooms Division Manager or Facilities Manager on duty.
  • Help to ensure cleanliness, safety, security, friendliness, and an overall pleasant atmosphere throughout the Hotel.
  • Facilitate seamless service and smooth operations, ensuring all team member duties/assignments are completed accurately and shift reports are completed and submitted daily.
  • Become proficient in, and comply with, all company, safety, security, emergency and energy policies and procedures.
  • Must be well groomed and maintain a high level of professionalism at all times.

Required Training/Education/Experience:

  • High School Diploma or equivalent.

Minimum Qualifications:

  • Good communication and interpersonal skills
  • Must have command of the English language
  • Effective time management and task prioritization skills
  • Must be able to work flexible and extended days/hours, including evenings, weekends and holidays
  • Thrive in a team-oriented, high-volume, fast-paced, guest centric environment
  • Basic mathematical skills
  • Able to stand, sit and continuously move for extended periods of time
  • Must be alert to the needs of guests and team members
  • Able to lift 60 pounds
  • Good hearing and vision with or without corrective lenses

The Perry Hotel offers it's employees:

Competitive Wages

Paid Vacation Time

7 Paid Holidays

Employer-Sponsored Health Plans

Dental Insurance

Vision Insurance

Supplemental Insurance

Life Insurance

401K with Company Match

and Much More

Come Join Our Team...

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