Job description

We are looking for guest service associates (“GSA”), to manage our front desk daily and perform a variety of administrative tasks. You are the first, middle and end point of contact with our guests. In order to be successful in this position you should have a positive attitude, be able to deal with positive and negative situations that may arise with any guest or team member in an effective manner, while maintaining a professional attitude. Multitasking is essential for this position as well as self-managing one’s time to prioritize daily duties is required of our GSA’s. We can teach you a program and provide you with in depth training but you must be openminded and ready to learn. You must have reliable transportation.

Your responsibilities will include, but not be limited:

* Excellent customer service, great smile, positive mindset, and open communication

* Greeting all guests who visit our salon with a genuine welcome

* Offering one of our beverages

* Making, rescheduling, or changing appointments

* Offer support to our service providers

* Organizing and updating guest information

* Learning and implementing changes in our software (they have new released every

month

* Answer and return phone calls, emails, and all social media inquiries in a timely manner

* Maintain front desk area having a clean and neat appearance, with all necessary

materials (menus, business cards, tip envelopes, pens, etc.)

* Keep inventory of supplies needed

* Register transactions for services rendered, retail and /or gift card purchases

* Assisting guests with product and services-related questions

* Cleaning, and maintaining our retail products and waiting room area

* Bank runs for deposits and change

* Provide accurate information in-person and via phone/email for our guests

* Allowing yourself to communicate with team members in a professional and courteous

way

Be prepared for the interview by

* Checking out our website and familiarizing yourself with our salon and products that we

provide in retail

* Meevo software experience, not a requirement, but a plus (can be found on you tube)

* Arriving early for the interview with self-confidence, a professional attitude and

appearance. Try to come to the interview with clothes hair and makeup done as if you’re

ready to work. We wear all black clothing, no jeans, shorts , tank tops, flip flops or
sneakers are worn at the front desk

* Having solid verbal communication skills, maintaining eye contact, knowing why you

would want to be a part of our team and what you could bring to the team to improve

upon what is already there

* Having the ability and knowledge to be resourceful and proactive when issues arise

* Excellent multi-tasking, organizational and time management skills with the ability to

prioritize tasks given to be completed in a timely manner

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Port Saint Lucie, FL 34986: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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