Guest Services Coordinator

The Guest Services Coordinator role will be the face of the resort and will play a vital role in ensuring our guests and residents experience WOW before, during, and after their stay. The GSC will deliver a WOW experience by smiling, greeting, and welcoming all prospective and current guests, in person, on the phone, and via email. The GSC will act as a concierge for all guests to ensure they have everything they need during their stay at the resort.

Are you an experienced property management professional looking to take your talents in a more entrepreneurial direction? Are you looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Dream Live Prosper Communities and help us to build something extraordinary!

Dream Live Prosper Communities (RV)
Welcome to our line of luxury RV resorts! We offer a unique blend of resort-style amenities and the beauty of nature. Whether our residents are looking for a relaxing getaway or an adventure-filled excursion, our resorts provide the perfect setting for a memorable experience. With various activities, stunning views, and convenient amenities, residents will find everything they need to make their stay unforgettable. Come and apply today to be a part of creating a WOW experience for residents as a key member of the Dream Live Prosper RV Resorts Team! Here's to the good life.

About this opportunity:

• Location: Ocala, FL
• Compensation: $12.00-$14.00, dependent on experience
• Position type: Part-time. This job requires a flexible schedule with varied work hours that may include weekends. The maximum number of hours per week is 28. Working hours can be in the morning, afternoon, or evening.

What we are looking for in a Guest Services Coordinator:

• High School Diploma Preferred
• Driven for Excellence in hospitality and guest services
• Professional appearance
• Computer proficiency and prior experience with Google, registration booking, and data entry are a plus
• Dynamic personality & smile are a plus
• Excellent customer service skills - Residents are our #1 priority, and team members are expected to WOW them daily
• Minimum of 2+ years of property management experience
• Must live locally
• Excellent verbal and written communication skills
• Appfolio experience is a plus
• High level of organization and attention to detail
• Competence with office management software a plus

What you will do as a Guest Services Coordinator:

• Assist with booking reservations & guest accommodations.
• Act as a concierge to assist guests with information on local area attractions, vendors, food, and supplies.
• Assist with the coordination and execution of resort events and activities.
• Prepare and deliver resort communication via social media, website, print, and door knocking.
• Prepare for arrivals and departures.
• Complete and maintain resort and guest records.
• Serve as the first person that visitors and callers interact with, representing the resort in a professional and kind way.
• Collect and post payments.
• Assist with booking reservations, answering phones & other administrative tasks.
• Deliver a WOW Service to prospective guests, current guests, and residents & teammates.
• Welcome working in and thriving in a fast-paced environment.

What you're motivated by:

• A fast pace. We’ve grown exponentially, and new team members continue to join our Dream Communities family.
• A leadership team that trusts each other communicates effectively and is committed to helping team members grow, both personally and professionally.
• Visionary, intelligent, and innovative CEO. Ours is the kind of leader you read about, hope to work with, and learn from.
• A culture focused on developing and investing in team members - coaching, training, and supporting each other. We have a mantra of “Leaders made here” at Dream Communities, focused on developing and growing leaders.

Our Mission: At Dream Live Prosper Communities, we are committed to making an impact - whether it's through acquiring and developing real estate, building relationships, or empowering our team members with the tools they need to achieve their dreams. We are proud to have been named on multiple Best Places to Work lists for over six years and have remained on the Inc. 5000 list of fastest-growing companies for ten consecutive years.

Benefits and Perks: PTO, health/dental/vision/life insurance, 401(k) matching, rent discount, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self-improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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