Job description

TITLE: Guest Service Agent

REPORTS TO: Assistant General Manager/Front Office Manager

DEPARTMENT: Front Desk

The Comfort Inn Laurinburg is currently searching for remarkable Associates. We offer an award-winning culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. Our ideal candidates will be engaged, authentic, and prepared to operate a best in class hotel. This is an exceptional opportunity for a candidate with a great attitude to join a winning team!

As a Front Desk Guest Service Representative, you will be responsible for delivering a high level of customer service on a regular basis ensuring that we meet and exceed our guests’ expectations. Candidates with a great smile, big personality, excellent service skills and a desire to grow within the company are highly desired. Front Desk Guest Service Representative duties will include but not limited to:

• Providing that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone every day.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Job requirements:

• Must have excellent communication, phone, written and hospitality skills.
• Able to stand for 8-hour shifts
• A flexible schedule is necessary for this position, including ability to work days, nights, weekends, and holidays.
• ChoiceAdvantage experience preferred but not required

Enjoy an excellent wage, travel discounts and the opportunity for growth. Must be able to pass Background, EOE.

Work Location:

• One location

Work Remotely

• No

IV. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

Previous front desk experience highly preferred.

Prior experience using Windows based software including Microsoft Word, Excel, and Outlook preferred but not required.

Excellent organizational and prioritization skills.

Ability to work well and collaborate with others.

Superior customer service skills.

Excellent communication skills.

May be required to stand for an extended period of time.

Able to work a flexible schedule.

Job Type: Full-time

Pay: $10.00 - $11.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
To keep our employees safe we have installed a plastic barrier between us and the guests. Employees and guests are encouraged to wear face masks.

Ability to commute/relocate:

• Laurinburg, NC 28352: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.