Exciting opportunity to recruit a Head of Customer Information

Do you thrive in a dynamic and ever evolving environment?

Are you a strong leader with a track record of motivating and engaging large teams through periods of change?

In the role, you'll provide accurate and timely information to assist with travel plans. You will lead and develop a team of highly motivated and engaged information practitioners that strive for improvement in all avenues of information provision and model the GTR values and behaviours

Your key tasks will also include:

• Coach, mentor and develop direct reports to create a high performing, customer focused team
• Start the journey to digitise information collateral by seeking continual improvement to the cost-effective and timely communication of timetables and changes to service
• Manage budgets and financials, within delegated authority, provide financial updates to relevant stakeholders
• Continually innovate to improve information provision at stations, on board and digitally

If this sounds like you, we want to hear from you. We're passionate about having a diverse workforce. We want enthusiastic individuals with great interpersonal skills from all backgrounds to apply for this position and particularly would like to hear from women and those from Black, Asian and Minority Ethnic (BAME) communities.

Our goal is to build a culture where we attract, develop and retain talent that is truly representative of the communities we serve, where all colleagues can thrive and be themselves at work, and where everyone feels welcomed, valued and safe.

We offer a competitive salary and some great benefits including: free travel across the GTR network; a 75% discount on other train services, including the London Underground; a final salary pension scheme; and healthcare benefits.

Full JD attached,