Job description

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that – with proper management – a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Responsibilities: Gallagher Bassett Services, Inc., the leading commercial lines claims services provider in the North America, is seeking a senior executive leader for liability operations. As a key member of the North America leadership team reporting to the Executive Vice President, Claims, the ideal candidate will lead the daily operations and technical oversight of GB’s general liability, auto liability and property claims offices. As the leader of the North America Liability Claims Practice, the candidate will be ultimately responsible for the performance of this dynamic and varied operation of 1,300+ claims professionals and management staff. This role will drive achievement of line of business goals and objectives and deliver upon key metrics across quality, regulatory compliance, productivity, efficiency and talent development. This individual help evolve best-in-class technical claim handling practices and serve as an important and visible interface for GB’s most important clients and business partners. The individual will serve in this role as part of the dynamic and growth-oriented North American Leadership team and bring a collaborative and creative problem-solving mindset consistent with the rich and highly-valued Gallagher culture. The successful candidate must operate across a wide range of insurance products and exposures including general liability, auto liability, and property. As such, the role requires strong core knowledge of core P&C products as well as the technical and operational levers required to manage a high-quality, highly-productive and growing organization. Our diversified portfolio of customers and products requires the ability to credibly interface with risk managers of large commercial enterprises, chief claims officers of our carrier partners, and the principals of key MGAs and captive managers. Key Functions/Responsibilities of the Position Manage the performance of a diverse and varied operating footprint of 1,300+ claims professionals across 15 operating hubs in the US and Canada with an acute lens on key operational metrics Lead the development, communication, and execution of the North America Liability Practice strategy and annual operating plans, in line with GB’s North American and Global strategic objectives. Collaborate with the North American Leadership team to develop and achieve intermediate and longer term strategic goals Communicate performance and results through well-crafted and data-supported executive presentations to the North American Leadership team and GB’s Global Executive team during monthly business reviews Partner and collaborate with Sales as the Liability Technical expert on business development opportunities Partner and collaborate with Client Services to address the most pressing strategic and operational objectives of our clients’ claims programs Support GB’s reputation in the market by being a visible and active participant in key client and business partner forums Maintain full accountability for productivity, quality, efficiency and regulatory compliance across the Liability Practice operations Identifying, recruit, retain, and develop top talent with strong succession plans Qualifications: Qualifications 15+ years of operations management experience in scale P&C Insurance operations in North America In-depth knowledge of core P&C Commercial Insurance products, including general liability, auto liability and property Proven experience managing and driving optimized loss costs over time through technical practice evolution and management execution Extensive experience engaging with brokers and customers Ability to develop and execute a strategy across multiple lines and disciplines, assessing options for growth and operational efficiency Proven track record of excellent leadership and team building skills to foster a high performance culture Strong analytical and leadership skills with proven experience leading diverse, high-performing teams Demonstrated ability to organize, lead and get work done collaborating with others Ability to travel up to 50% of time, as needed As an effective team member, employees at Gallagher Bassett must champion the values outlined in the Gallagher Way which include: Professional Excellence Teamwork and Support for Our Teams Empathy and Professional Courtesy A Competitive and Aggressive Mindset Adherence to the Highest Standards of Moral Ethical Behavior U.S. Eligibility Requirements: Interested candidates must submit an application and resume/CV online to be considered Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract? Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more. Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Additional Information:

Click Here to review our U.S. Eligibility Requirements

We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.

We believe that all persons are entitled to equal employment opportunity and do not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, we will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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