Description: Why Join United Counseling Service:

• Career development opportunities
• Generous Benefits (View benefit details on our website (http://www.ucsvt.org/careers/#benefits-at-a-glance)
• Competitive Pay
• Pathway to Vermont licensure, if not yet licensed, through agency-provided Clinical Supervision.
• Award winning worksite wellness program
• An inclusive workplace supported by an active Equity and Inclusion committee
• Employee Assistance Program
• Rewarding experience making a difference in the community
• Smart casual dress code
• Flexible working options may be available

If you are highly organized, enjoy working in a fast paced environment and as part of a team this position may be the perfect fit for you.
The Health Care Receptionist provides support services to the administrative and clinical staff of the agency. This position provides exceptional customer service to internal and external customers. The Receptionist possesses clear communication skills, office proficiency, organization skills and attention to detail as well as the ability to work in a team environment.
Qualifications:

• High school diploma or equivalent.
• Advanced office knowledge and 1 year of administrative experience working in a front desk support capacity.
• Strong computer skills with experience using Microsoft Office and electronic health record preferred.

Availability:

• Full time, Monday - Friday

Keeping Our Community Safe: COVID-19 Vaccination - UCS requires its employees to be vaccinated. See our Policy on our website www.ucsvt.org/careers, inclusive of accommodation processes, as applicable.
We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community. Requirements:

RECEPTIONIST/CALL CENTER: The primary responsibility of this position is to greet clients, guests and staff in an appropriate manner. Answers incoming calls, calmly assesses the need of the caller and appropriately routes incoming calls, taking messages when necessary. May place outgoing calls as appropriate.

CLIENT AND STAFF ENGAGEMENT: Will log all clients as they present for their appointments using the electronic health record. Collects fees and enters payments into the electronic health record. Routinely asks for and updates client information including phone number, email and physical address and insurance coverage in the electronic health record. Notifies clinicians/doctors that their clients have arrived. Supervises lobby and waiting room area assuring minimal wait time for client’s accessing services. Help clients navigate the intake/service system with a thorough understanding of the process. Reconciles cash and checks to daily electronic cash receipt journal and submits to the finance office. Maintains balanced change level in cash drawer. Helps coordinate client prescription faxing and pick-up.

SCHEDULING: The receptionist will be cross trained in Scheduler and Call Center roles/responsibilities as described in the job descriptions for those positions to ensure adequate administrative support for the agency at all times.

CLERICAL: Will work in cooperation with the administrative services staff to assure the smooth running of the office systems. Prepares and maintains both paper and electronic files. Files, copies and faxes materials as needed. Disseminates information both in-house and outside, as appropriate. Opens and/or closes the facility and completes client appointment text/phone call reminders as necessary.

RECORD KEEPING: This position is responsible to maintain the daily attendance and building occupancy sheet for staff. Maintains the missing badge list and alerts H.R. when they need to be deactivated. Keeps track of and maintains check in and no-show reports on a weekly basis.

MISCELLANEOUS: Calmly responds to emergency situations and helps maintain safety for our clients and staff. Maintains the coffee in the waiting area to include keeping the waiting area neat and clean. Maintains the electronic bulletin board and music system. Maintains mail courier duties as necessary. Works closely with the Office Manager in resolving issues and initiating new procedures. Assists with helping clinicians resolve computer, copier and printer issues. Helps with special projects involving community relations or other departments.