The Health Coach Consult role requires an RN with an unrestricted active compact RN license.
This role is a fully remote, work from home position and is 32 hours per week (four shifts of 8 hours per shift including every other weekend) on the Day shift.

Normal Working Hours: This 32-hour work week Day shift position has a start time of 9:30am EST. The days of the week will vary and will include working every other weekend. The schedule will be established after orientation is completed and will remain a set schedule unless the business need changes or the employee asks for a change. The role also requires the Health Coach Consultant to work 4 holidays per year.

The 24-Hour Nurse Line is part of Aetna’s Commercial Care Management division and provides a telephone-based information and decision support program to eligible members.

At the 24-Hour Nurse Line, the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation, and evaluation, to engage, educate, and promote/influence members decisions related to achieving and maintaining optimal health status.

No travel is expected in this role.

Health Coach Consultant is responsible for the following:

• Facilitates effective health care decision-making.
• Improves the quality of care.
• Improves member satisfaction with their health care plan.
• Facilitates appropriate use of health care resources.
• Provides up-to-date health care information to help facilitate members’ understanding of their health problems and possible options.
• Provides assistance by clarifying available options for the member's particular health problem or issue.
• Helps members actively and knowledgeably participate with their provider in their own health care decision-making.
• Promotes healthy lifestyles to help lower personal health risks, preventing illness.
• Awareness of the member’s available health and wellness programs and makes referrals to these programs as appropriate.

In addition to the required qualifications, the ideal candidate will:

• Enjoy working with computers and evolving technology, prefer online resources over printed documents and excel at keyboarding.
• Have telephone experience in the nursing field, especially telephone triage, emergency room, and/or urgent care experience.
• Want to work every other weekend, every Friday and 4 Holidays per year.
• Can complete 6 weeks Mon-Fri orientation on a variable daytime schedule.
• Applies a broad clinical experience to at times complex issues, ensuring a positive member experience.
• Self-motivated and want to expand their knowledge base while applying excellent communication skills.
• Is a leader of people and process improvement and want to make a difference in people's lives.
• Do the right things for the right reason in all interactions.

Pay Range
The typical pay range for this role is:
Minimum: 58,760
Maximum: 125,840

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• Must have an active and unrestricted compact RN licensure in the state that you reside; Must reside in a compact state.
• 3+ years of clinical experience required, specifically in: Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology.
• 3+ year(s) of experience with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (ex. Outlook, Word, Excel, SharePoint) required.

Preferred Qualifications

• Managed Care experience
• Coaching experience
• Telephone triage nursing experience.
• Candidate with a Puerto Rico license

Education
Associate Degree with RN licensure required; BSN preferred.

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.