Job description

Annual Salary: $65,000 to $80,000 DOE

We will only consider applicants that have completed the Indeed assessment that is on this job post. Additionally, 3 years professional experience with health insurance is a must!

We are looking to hire a detail-oriented, computer-savvy individual for a customer service position. The ideal candidate will need to be a quick learner, professional on the phone, and have a positive attitude.

In this role, you will interact directly with our customers to answer questions, solve problems, provide education, enroll, and renew policies and maintain our company’s reputation for high-quality service. You will need to be open to grow and learn quickly.

You will have weekends and evenings off, benefits including health insurance, a company-matching retirement plan, paid vacation, company parties, birthday happy hours, and more!

You must have a Life & Health insurance license. On the job training for your role is also included.

We are a fun and friendly team at Get Benefits, and the environment in our office is fun, laid-back, and dedicated. We provide lunch on Wednesdays and take a break on Fridays for our team meeting, which includes company updates, jokes, a bagel and watching a sitcom. You might even find yourself in the middle of a Nerf battle!

Duties & Responsibilities:

• Promptly respond to all customer questions
• Process policy enrollment and renewals
• Utilize company policies and procedures to document important information and record notes of all customer contact in company database
• Suggest insurance solutions to meet the customer’s specific needs
• Follow company procedures for helping with customer inquiries and policies
• Follow communication guidelines and policies
• Foster and maintain relationships with customers
• Go the extra mile to assist coworkers

Requirements:

• High school diploma or equivalent
• 1 or more year(s) of experience in customer service
• Excellent written and verbal communication skills
• Detail oriented, well organized and ability to prioritize work
• Positive and service-oriented attitude
• Comfortable with Microsoft Windows and Microsoft Office Programs
• Excellent phone disposition
• Ability to work with minimal direction
• Hold a California Department of Insurance Life and Health Insurance License

Preferred Skills & Experience:

• Well experienced with Windows and Microsoft Office environment
• Medicare knowledge
• Health insurance experience
• Spanish speaking a plus but not a requirement

Please provide a resume and include a message with your salary requirements and your preferred lunch restaurant!

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Thousand Oaks, CA 91360: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Health Insurance: 3 years (Required)

License/Certification:

• Property & Casualty License (Preferred)
• Life & Health Insurance License (Preferred)

Work Location: In person

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