Job description
Detailed job description and main responsibilities
You will be keen to develop and enhance your skills with our diverse patient population whilst working as part of our team as we strive to continually improve our patients’ experience and the care we provide.
Person specification
Knowledge & Qualifications
Essential criteria
- NVQ Level 3 or equivalent relevant experience / HSC Diploma level 3 Advanced / Higher apprenticeship level 3
Experience
Essential criteria
- Experience in carrying out assigned duties after training
- Working in a team
- Working in a Health Care or related setting
- Good standard of written and spoken English
Communication
Essential criteria
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress
- Understands importance of maintaining confidentiality
Other
Essential criteria
- Demonstrates understanding of own role within the team
- Understands importance of Infection contro
- Ability to carry out administrative and clerical duties appropriate to the work area.
- Able to maintain resources efficiently and effectively.
- Knowledge and understanding of the importance of equal opportunities.
- Demonstrates understanding of importance of maintaining privacy and dignity.
- Able to provide essential care for patients as directed.
- Able to carry out clinical procedures as required
- Able to use a computer/ learn how to use a computer to record information.
Desirable criteria
- Experience of giving care in a multi-cultural environment
We are committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation or is disadvantaged by requirements that cannot be justified.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.
You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
Employer certification / accreditation badges
Applicant requirements
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