Position Type: Technology/Help Desk Support Analyst

Date Posted: 4/26/2023

Location: ELSC

Overview:

PRINCIPAL DUTIES

• Provide support services to District personnel with technical and information technology issues on computers, software, telephone, peripherals, and other network related services.

• Ensure that requests for assistance are properly logged, assigned and responded to in a timely manner according to agreed standards and procedures.

• Coordinate, diagnose and troubleshoot incoming calls and emails.

• Provide timely resolution or escalation of problems to the appropriate technical personnel.

• Continually develop and maintain database for tracking of assets and jobs.

• Document and maintain accurate database records for all services provided.

• Establish and maintain a strong working relationship with building personnel.

• Assist in continuous technology training to end-users.

• Assist Field Techs with installation of permanent equipment at district locations

• Test and implement software applications for district use and maintain appropriate records.

• Other duties may be assigned.

CLASSIFICATION

Information Technology Technician

$ 25.62 per hour

Forty (40) hours per week/ 12 months per year

EMPLOYMENT DATE

As arranged

Qualification:

PREPARATION, EXPERIENCE SKILLS

• Three or more years IT support experience; helpdesk, training or technical support preferred.

• Experience with desktop management/software deployment applications.

• Strong troubleshooting skills

• Consistent attention to detail.

• Desire and aptitude to work with technical materials and equipment in a structured environment.

• Experience in a Google environment.

• Ability to work independently, as well as in a team environment.

• Customer-oriented attitude.

• Requires valid driver's license and ability to self-transport between district sites.

• GED or High School diploma required. Additional post-secondary education or training, and employment experience in relevant IT area preferred.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands and fingers to handle and/or feel objects, tools or controls; talk and hear. The employee frequently must squat, stoop or kneel, reach above the head and forward 0 -24 inches and on occasion up to 36 inches. The employee continuously uses hand strength to grasp items. The employee will frequently bend or twist at the neck and trunk more than the average person while performing the duties of this job. The employee must frequently lift and/or move up to 50 pounds 0 - 12 feet and occasionally up to 20 feet, such as curriculum materials, desks, chairs, and boxes. The employee will sometimes push/pull items such as tables and carts. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus while supervising students and working with computers, written materials, reports, assessment data, etc.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. The position requires the commitment of professional working hours that may require the employee to extend beyond a typical 8 hour workday. The employee will frequently work in different areas of the office including in/at desks, on or near the floor, standing. The employee will usually work in indoor temperatures.

The information contained in this job description is in compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individual holding this position and additional duties may be assigned.

The Cedar Rapids Community School District is an Equal Opportunity Employer. The district does not discriminate on the basis of race, creed, color, gender, national origin, religion, age, marital status, sexual orientation, veteran status, or disability.

Federal law obligates an employer to provide reasonable accommodation(s) for the known disabilities of applicants, unless doing so would pose an undue hardship on the employer. If you or someone you know requires accommodation in the hiring process, contact the Executive Director of Human Resources, at 319-558-2747.

Required Education Level:

GED

High School diploma

Hiring Manager:

Jenny Hageman

Salary and Benefits:

Salary: Hourly

Benefit: Standard Employee Benefit

Hourly: $25.52 per hour

Contact Information:

Jenny Hageman

Customer Service Supervisor

jhageman@crschools.us

319-558-2700