DeLallo is seeking candidates for a Helpdesk Technician at our New Stanton office. This role is responsible for a wide array of activities to meet the company’s technology needs and to provide technical assistance to all end users. This position will support users, including software, hardware setups, and miscellaneous tasks as needed.

The ideal candidate will have a minimum of 2 years experience in a similar role, who can demonstrate the abilities to provide support to our team!

Responsibilities and Duties

• Help Desk Support
• Set-up, distribute, and service desktops, laptops, printers, and employee phones
• Installation of new hardware and software and help train employees on its use
• Coordinate the IT needs of employees, vendors, and contractors
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
• Maintain Computer, Server, and IT hardware
• Support a LAN/WAN/WLAN
• Support CISCO telecom infrastructure
• Provide operational support of local and wireless network infrastructure
• Utilize basic switch programming and troubleshooting techniques
• Installing, configuring, troubleshooting, documenting, upgrading servers, and related hardware/systems.
• Monitor daily system backups and ensure integrity
• Maintain Virtual Window Servers connectivity and performance
• Complete maintenance of IT devices and any additions to the servers
• Manage email accounts for the company including creating new emails, maintaining, and creating email distribution groups
• Troubleshoot any hardware or software problems
• Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, cleaning of workstations, printers, etc.

Qualifications and Skills, include but are not limited to:

• Experience in Windows operating systems, including Windows Server 2008R2, Windows Server 2012R2, Windows Server 2019, Windows 10, and Windows 11.
• Knowledge of TCP/IP and network administration/protocols.
• Experience with antivirus.
• Experience troubleshooting and repairing servers, laptops, desktops, printers, and networks
• Experience with the Microsoft Office M365 Suite
• Strong organizational skills with the ability to manage priorities and workflow
• Basic Cloud Knowledge
• Self-starter and able to perform required functions with little direction
• Meet or exceed scheduled deadlines with precision
• Verbal/written communication skills
• Customer service skills
• Working independently & as part of a team
• Confidentiality
• Associate's degree in Computer Science or related field or 4+ years relevant work experience equivalency required
• Bachelor’s degree in technical field preferred

Usual Work Schedule: Monday through Friday, 8:00 am.-5:00 p.m., with additional work time as required to address and resolve critical issues if they should arise.

Business casual dress code

Company Overview

The George DeLallo Company was founded with the ideals of offering true authentic Italian foods with unmatched quality and consistency. The company has maintained a constant presence in the Specialty Food industry for over 70-years and is dedicated to offering the highest quality products on the market today as well as exceptional service. Whether it is found on traditional Italian grocery items such as olive oil, pasta, vinegar, tomatoes, or on our complete line of cured olives and antipasti, the DeLallo label guarantees consumers authenticity, quality, and consistency.

If you enjoy being part of a great team, demonstrate a strong work ethic, and excel at providing excellent customer service, we want to talk with you!

We are an Equal Opportunity Employer