The Rugby Grill Host's primary responsibility is to provide exceptional guest service, maintaining the flow of guests dining in the restaurant.

Previous experience as a host/hostess in a fine dining restaurant preferred, strong customer service background desired, problem solving skills essential, ability to communicate via telephone, email, and in person required.

PRIMARY RESPONSIBILITES:

• Comprehends full detailed menu and wine pairings in order to answer all questions regarding substitutions, omissions and food allergies and communicate this information to the guest.
• Communicates all special events and promotions in restaurant to guests.
• Receive all incoming telephone calls to the restaurant.
• Adheres to large party policies described in Rugby Policy guide.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
• Maintains station for neatness, cleanliness, proper setup, and backup supplies.
• Document daily log detailing sales, guest interactions and any guest complaints.
• Notifies management of all problems, complaints, and compliments.

QUALIFICATIONS:

• Minimum of 2 years of fine dining experience preferred
• High school graduate or equivalent required
• Requires the ability to communicate with guests in English.
• Previous experience with POS software and reservation software

WORKING CONDITIONS:

• Requires full mobility for entire duration of shift
• Must be able to safely grasp, lift, carry or otherwise move goods weighing up to 30lbs.
• Must be able to be on feet for entirety of shift

This Job Description is intended to provide a general overview of the tasks, duties and responsibilities with the position identified below. Although an individual employed in this position is expected to perform all of the functions referenced below, differences may exist depending on the specific location where an individual may be working.