Job description

The Hampton Inn and Suites Dallas - East is looking for a Guest Service Representative to join our team

****Shifts are either 6am-2pm OR 2pm-10pm*****

URGENTLY LOOKING TO FILL WITH SOMEONE THAT HAS HILTON FRONT DESK EXP. OR A STRONG DESIRE TO WORK IN HOSPITALITY

Experience with OnQ systems and knowledge of Hilton Hotels is preferred, but it's not a requirement. Strong experience in customer service is more important.

Duties include but are not limited to:

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys.
• Keep records of room availability and guests' accounts, manually or using computers.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post charges, such as those for rooms, food, or telephone calls, to ledgers by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check out process.
• Transmit and receive messages, using telephones or telephone switchboards.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Maintain appearance and function of lobby, business center, Suite Shop and common areas, by tidying the areas, restocking supplies, watering plants, removing trash and cleaning, as necessary.
• Prepare for basic food service, such as setting up the buffet breakfast or coffee and tea stations
• Perform other tasks, as needed and/or requested, to ensure that the hotel is prepared to provide every guest with a positive experience.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Dallas, TX 75228: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.