Job description

Job Description:

· As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner.

· As the Front Desk Agent, you will continue to provide exceptional customer service.

· Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests’ identification, credit, and payment for stay.

· Assign room keys, assist guests, complete registration cards, and provide other assistance as needed.

· Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel.

· Accommodate special requests whenever possible.

· Coordinate requests for maintenance and repair and maintain guests’ room key storage.

· Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.

· Perform cashier responsibilities (i.e., bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges).

· Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility.

· Use proper telephone etiquette. Take messages and ensure their prompt delivery.

· Use proper mail, packaging, and message handling procedures.

Job Type: Full-time

Pay: $20.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Los Angeles, CA 90007: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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