Job description

Hello Potential Applicants!

We currently have a vacancy at our front desk and we are looking for that next great individual to join our team. It will be part time, twice a week, Saturday & Sunday 3:00PM to 11:00PM.

Hotel experience is always a plus but not necessary. Your attitude and dependability is more valued! Any related fields in reception, customer service, clerical, etc. are also welcome to apply. Lastly, DO NOT APPLY FOR THIS POSITION IF YOU DO NOT WANT IT!!! Please do not waste our time and we will not waste yours!

If you are interested in the position please send me a resume and it is my sincere hope we can set up an interview.

Job Description:

This position is responsible for operating the hotel’s front desk systems for reservations and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction and safety and security.

Work Objective:

Process guest registrations, including the computation and collection of payment.

Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.

Maintain room status inventory.

Process guest reservations via telephone using the reservation process.

Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.

Send and receive telephone calls and facsimiles; sort incoming mail and messages.

Conduct night audit as assigned.

Assist with upkeep of cleanliness and organization of lobby and front desk area.

Restock breakfast bar food, drink and supplies as needed.

Assist in filing and following up on work order process needs.

Perform minor repairs and/or replacements of room furniture, fixtures and equipment, to include television sets, light fixtures, etc.

Perform other duties as assigned.

Respond and follow up with guest needs, special requests and complaints, as needed.

Process guest invocations of 100% satisfaction guarantee.

Smile, acknowledge and greet guests at front desk and other public areas.

Be available to work a flexible schedule.

Utilize effective written and verbal communication skills to interact with other departments.

Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry or housekeeping duties.

Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom and Blood Borne Pathogen regulations and other applicable State and local regulations.

Report and store lost-and-found items in accordance with hotel procedures.

Minimum Education:

High School or Equivalent

Job Type: Part-time

Pay: $16.50 per hour

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Lacey, WA 98516: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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