Job description
$12 hourly
Responsibilities:- Communicate with housekeeping to make sure guest rooms are ready
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Handle customer complaints as necessary
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Must have graduated high school, received a GED or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Has experience answering telephone calls and troubleshooting stressful situations
- Working knowledge of Microsoft Office and reservation management systems
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
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