Job description

$1,000 SIGN ON BONUS (only applies for new hires and rehires who have not been employed with Westgate within one year of their leave date)

Starting pay rate: $19 / hour PLUS earn up to an additional $1,000+ per month with our Incentive Program for upsells and upgrades. Use our Daily Pay benefit and get access to your pay as you need it.

**FULL TIME POSITION ONLY**

There are no do-overs with vacations. You know what people need and are legendary at winning them over. You have a professional, warm, and friendly demeanor and are passionate about creating a positive experience with every guest interaction. You enjoy helping others and find problem solving and finding solutions rewarding. You thrive in a fun and fast paced environment. If this sounds like you, our Hotel Front Desk Receptionist/Agent position may be the perfect fit. Apply today and take the next step towards being a part of an award-winning company and brand!

As a Hotel Front Desk Receptionist, you will be a critical and valuable member of the front office staff. You will perform the following duties.

• Greet, register, assign rooms and issue room keys to guests
• Maintain accurate records of room availability and guest accounts
• Calculate bills, collect payments, and make necessary corrections required
• Listen to guest complaints and strives to find solutions in a timely manner
• Answer guest questions and provide accurate information about property and surrounding areas
• Ahere to Westgate’s company core values: Integrity, Passion, and Work Ethic

Qualifications/Requirements:

• Prior customer service and hospitality experience is strongly preferred but not required
• Experience working in customer facing industries such as hotel, resort, medical, banking, airlines, etc.
• Strong computer skills and comfortable learning new reservation software and technology
• Fast learner with a strong attention to detail
• Excellent verbal & written communication and interpersonal skills
• Ability to read, write and speak English conversationally
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Enjoys working in a fun face paced environment
• Must be to lift up to 15lbs
• Must be able to stand for long periods of time
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States
• Must be able to work holidays and weekends

Why Westgate?

• Discounted Epic Local Ski pass program
• FREE ski & snowboard and mountain bike equipment rentals
• $2.00 meals offered in Team Member breakroom
• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• FREE Pet Insurance
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness and Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

About Westgate Resorts:
The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re artists attending the Sundance Film Festival, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and with us welcome the world to Park City.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Supplemental pay types:

• Commission pay
• Signing bonus

Ability to commute/relocate:

• Park City, UT 84098: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work weekends and holidays?

Experience:

• Customer service: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Work Location: One location

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