Job description

We train employees to perform their jobs meticulously, and create an environment where they can flourish. If you are ready to deliver exceptional service, then Miyako Hybrid Hotel is ready for you.

As a Front Office Supervisor, you will

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
• Welcome guests in a friendly, prompt and professional manner
• Meet regularly with Front Desk Manager to discuss department status and assigned work
• Research guest inquiries and escalated guest service issues to resolve promptly
• Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction
• Complete Manager on Duty checklists and other duties
• Check guests in, issue room keys, provide information on hotel services and room location
• Answer phones in a prompt and courteous manner
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
• Ensures that new team members receive training in appropriate standards and in hotel procedures
• Ensure the safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures

The ideal candidate for this position

• MUST have 3+ years’ experience as a Hotel Front Office supervisor.
• Completely flexible schedule
• Strong leadership skills
• Ability to resolve conflict
• Well organized and excellent attention to detail
• Excellent communication skills, both written and verbal
• Knowledge of Word, Excel, Outlook, Opera

Job Type: Full-time

Pay: $19.50 - $21.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
All employees are required to wear masks.

Ability to commute/relocate:

• Torrance, CA 90501: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Hotel Front Desk Supervisors: 3 years (Required)

Work Location: In person

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.