Housekeeping Houseperson

Job Details

Job Type

Full-time

San Antonio, TX

Description

HOUSEKEEPING HOUSEPERSON

REPORTS TO: Director of Housekeeping

FLSA STATUS: Non-exempt

JOB STATUS: Full-Time

JOB SUMMARY The Housekeeping Houseperson is responsible for assisting room attendants and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).

REASONABLE ACCOMMODATION STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

QUALIFICATION STANDARDS Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements:
• Flexible and long hours required.
• Must be able to work weekdays, weekends and holidays.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.

General Requirements:

• Must use two way radio with ear piece.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Attend all hotel required meetings, trainings and daily huddles.
• Maintain regular attendance in compliance with Presidian Standards, as required by scheduling, which will vary according to the needs of the hotel. Housekeeping schedule is subject to changed based on occupancy.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, nametag and footwear.
• Comply with Presidian Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

DUTIES & FUNCTIONS Fundamental Requirements:

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Use daily checklist to complete projects listed below as assigned. a. Service elevator/frames/tracks b. Service landing/linen closets c. Stair wells d. Polish floors e. Other projects as assigned by management or Housekeeping Supervisor Team
• Practice safe work habits to ensure safety to guests, fellow employees and self.
• Handle items for "Lost and Found" according to the hotel standards.
• At the end of the shift, turn in all keys to security and turn in completed assignment sheets to Housekeeping.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
• Pick up any Room Attendant's dirty linen or trash as needed.
• Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
• Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)
• Deliver any clean linen to assigned sections, if applicable.
• Maintain cleanliness and organizati