Job description
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
Steeped in history, anchored in style. Set within the iconic 1929 Art Deco Carbide & Carbon Building in Chicago’s Loop neighborhood, Pendry Chicago is a modern-day luxury hotel that pays homage to both the past and the present with contemporary, comfortable interiors, signature culinary and cocktail concepts, and inspired gathering spaces throughout that embody the spirit of Chicago.
If you have passion for the best in hospitality, we want to talk to you!
Housekeeping Room Attendant
PRIMARY OBJECTIVE OF POSITION:
To provide housekeeping services to all guest rooms according to the policies and procedures established by Pendry Chicago. To provide exceptional quality housekeeping services to enhance the overall guest experience by engaging with guests whenever one is in sight. Knowledge of the Pendry and Forbes standards are required.
RESPONSIBILITIES AND JOB DUTIES:
- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
- Strip and make beds, changing bed linens, which may require lifting heavy bedspreads/blankets.
- Empty all trash receptacles and replace with fresh liners.
- Respond in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.
- Makes up rollaway beds and cribs in a vacated room and notifies housekeeping attendants for them to be properly stored.
- Properly uses, keeps secure and returns the pass key or section master to the Housekeeping Office or Security at the end of every shift. Keeps masters on person at all times while at work.
- Keeps Housekeeping storage areas and butler pantries neat and secure.
- Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
- Push and pull vacuum throughout entire room and empty trash
- Replenish amenities, linens, and supplies in guest room.
- Practices chemical safety rules and follows procedures for needles and other hazardous materials.
- Ensures all collateral in room looks brand new.
- Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
- Promptly handles guest complaints or requests and refers to supervisor if unable to handle.
- Sign for room keys and restock supply bags. Visually inspect room for cleanliness and appearance and signify completion for room.
- Report all suspicious persons, activities or hazardous conditions to the Security Department.
- Turn in all items found in employee's working area to Hotel Lost and Found department.
- Other duties as assigned by supervisor and assist colleagues whenever needed.
PHYSICAL DEMANDS:
- Physical activities include kneeling, crouching, bending, stooping, pushing, pulling, walking, talking, seeing, hearing, bending, handling, feeling, reaching, stretching, grasping.
- Ability to work alone in an established routine.
- Ability to lift and carry objects weighing up to 50 pounds.
- Requires repetitive motion of the hands, wrists, shoulders and back with repeated bending and stooping.
SPECIAL SKILLS REQUIRED:
- Ability to push and/or pull equipment weighing up to 100 lbs.
- Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
- Ability to communicate effectively with other employees, as well as guests.
- Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of up to a minimum of 14 credits as specified by management.
- Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.
- Works well independently or as part of a team.
- Strong attention to detail.
- Commitment to exceptional guest service.
- Must display a Perfect Pendry Host attitude.
- Adheres to the policies and procedures of the hotel.
EDUCATION REQUIRED:
Any combination of education and experience that provides the required knowledge, skill, and ability. 8th grade education preferred
EXPERIENCE REQUIRED:
Prefer some previous housekeeping experience.
LICENSES OR CERTIFICATES:
None needed.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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