• Partner with BU HRBP Manager to ensure delivery of services in accordance with agreed performance targets and in line with compliance, continuously driving improvement of activities and projects for service excellence and consistent customer experience. • Work closely with business leaders to create high-performing organizations with a focus on employee engagement and team effectiveness. • Lead & manage HR initiatives and services related to recruitment, talent management, performance management, compensation and benefits, employee relations, compliance, and organizational design. • Closely partner with management and recruiting colleagues to develop and implement talent acquisition initiatives to achieve recruiting objectives, enhance employer branding and improve the efficiency of the full recruitment cycle. Participate in selection & assessment of critical / management positions. • Timely review and update of HR policy, SOP and documents in close collaboration with key stakeholders. • Be responsible to facilitate plans for employee communication, proactively assessing employee pain points and developing workable solutions in consultation with management. • Help drive processes and procedures to maintain a safe and inclusive work environment (business continuity, incident management). • Collaborate with other geography HR teams to identify and manage local impacts of HR solutions and to define specific local needs. • Perform other related duties based on the business needs.

• Bachelor's degree or above, major in Human Resources Management will be a plus; • At least 5 year’s working experience in the HRBP field with a strong track record in recruiting, preferably experience in call centre or MNC; • Excellent written and verbal communication skills in English, additional EU language is a plus; • Solid knowledge of HR process & system, rich experience in talent management, performance management, employee relations, organizational development, etc; • Good project experience and project management skills, able to coordinate internal and external resources to achieve goals; • Strong cross-cultural communications and leadership, influencing and consultative skills; • Strong business and HR acumen, including strong problem-solving skills, multitasking skills, critical thinking, change management and self-initiative.