We require all new employees to be fully immunized against COVID-19. Exemptions will be allowed for medical or religious reasons.

POSITION SUMMARY:

Provides IT support to agency staff, perform routine network operations tasks, and work on various IT related projects.

RESPONSIBILITIES:

• Respond to service requests within the IT support tracking system
• Provide hardware and software support for workstations
• Assist in configuration and support of mobile devices
• Participate in configuration, monitoring and troubleshooting of servers and network connectivity
• Distribute training materials and provide training to staff
• Maintain and create documentation on hardware and software procedures
• Conduct software installs and updates
• Provide assistance with other projects including HIE (Health Information Exchange) systems support, network cabling and deployment, branch office setups
• Other duties as assigned

EDUCATIONAL REQUIREMENT:

• 2 years of college preferred

WORK EXPERIENCE/SKILLS REQUIREMENT:

• Prefer three (3) years professional experience in a Microsoft Windows Server network environment including Group Policy, ADUC, DNS, DHCP
• Must possess understanding of LANs, WANs, Wireless Networks, TCP/IP, and Microsoft Networking
• Experience with a combination Office365/Hybrid Exchange email environment is a strong plus.
• Experience configuring switches, routers, and other network devices is a strong plus.
• Must have the ability to work with minimal supervision and have a strong sense of organization, critical thinking/troubleshooting skills, time management and the ability to research and learn new technologies
• Knowledge of Microsoft server basics including Active Directory and Exchange is preferred
• Experience with structured data cabling and AV systems is preferred
• Ability to lift or move various computers and related equipment weighing up to 50 lbs.
• frequent/occasional bending, stooping, pushing/carrying of equipment
• Must hold a valid driver's license and have dependable personal transportation (occasional travel to remote offices in the Phoenix Metro may be required)
• Experience in a healthcare setting is preferred
• CompTIA, Microsoft, and Cisco certifications are preferred

NATIVE AMERICAN PREFERENCE: Preference is given to qualified Native American Applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary.

DRUG FREE WORKPLACE: Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.

FAIR LABOR STANDARDS ACT:

This position is considered to be non-exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.