Job description

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care system, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

We’re looking for an Imaging Scheduler to join our Centralized Call Center team in Auburn, Washington. If you're looking for work in a fast paced, positive and supportive work environment and you want to utilize your customer service experience to help patients get access to the healthcare they need, then this is the position for you!

Position Summary
The Imaging Scheduler - MHS Call Center is responsible for the scheduling and coordination of pediatric and adult patients for all Imaging outpatient services and procedures. This position requires the ability to learn and retain a broad base of knowledge concerning all examinations and make quick, independent decisions using good judgment. Work situations require a service-oriented individual with the ability to respond to physicians, patients and families with sympathy, respect and understanding. Contacts include patients, families and referring physicians and their office staff, Radiologists, Nursing, and all Imaging Modality Technologists.

Minimum Requirements

• Minimum one year scheduling patients in a medical setting or Imaging Support experience preferred
• Minimum one year experience working with EMR or RIS preferred
• Skills equivalent to an experienced tier two or a tier three call center agent can substitute for some of the above requirements if approved by HR
• MultiCare offers are contingent upon COVID-19 vaccination. The only exemptions/accommodations will be for documented medical history or conditions for which COVID immunization is contraindicated or religious/strongly held personal beliefs.

Education/Licenses/Certifications

• Post high school clerical vocational training or college course work preferred
• Medical Terminology certification

Our Core Values
As a MultiCare employee, we’ll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, and Kindness, through every aspect of patient care and employee collaboration.

Why MultiCare?

• Mission-driven: Partnering for healing and a healthy future
• Market Leadership: Washington's largest community-based, locally governed health system
• Technology: "Most Wired" healthcare system 13 years in a row
• Employee-centric: Named Forbes "America's Best Employers by State" in 2022
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountain, and forest at every turn

Ready to Apply?
To expedite your application process, please also apply to an open position on the MultiCare careers website. Copy and paste the following URL into a separate internet browser to view related jobs:

https://jobs.multicare.org/jobs/?category=CLER&term=imaging+call+center&location=AUBURN_WA

Job Type: Full-time

Pay: $19.67 - $28.31 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• Please note that all offers are contingent upon acceptable results on a pre-employment drug screen and background check. MultiCare maintains a nicotine-free work environment. Our drug screen includes testing for current use of nicotine and marijuana.

Education:

• High school or equivalent (Preferred)

Experience:

• scheduling patients in a medical or imaging support setting: 1 year (Required)
• working with EMR or RIS: 1 year (Preferred)

License/Certification:

• medical terminology certification (Required)
• clerical vocational training or college course work (Preferred)

Work Location: In person

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