Job description

JOB DESCRIPTION

JOB TITLE: Storeroom Implementation Specialist – APR specific

JOB CLASSIFICATION: Exempt

REPORTS TO: PC Manager, Shared Resource

NOTE: The below job description is intended to describe the general contents of, and requirements for, this position. This position description in no way states or implies that these are the only duties to be performed within this position. Individuals in this position will be required to follow any other instructions and to perform any other duties assigned or requested.

The Storeroom Implementation Specialist leads in the strategy, execution and completion of storeroom activities inside a customer location and facilitates this execution across the
Columbia Division APR’s without variability.

ACTIVITIES:

60% Onboarding new customers and implementing new storerooms. Includes Travel

20% Calling existing customers and PC Executives to check for quality, satisfaction

5% Reporting and sales meetings: PC Managers and Servant Leadership PCFR

5% Participating in training of new employees in Storeroom activities

5% Working with vendors on Storeroom product presentation (led by Short)

5% Training on CEDu and in person to stay current with systems

RESPONSIBILITIES:

• Onboard customers in accordance with implementation Process Overview Document

(Exhibit A)

• Develop Discovery list
• Clean, sorting and moving product in customer storeroom
• Crossing of MRO products
• Site specific documentation
• Scanning barcodes at the customer locations
• Retrieve the electronic quote created in CEDNet
• Maintain consistent replenishment schedule at customer location.
• Proficiency with the VMI Dashboards and Dart Tools
• Maintain accurate customer data base through CRM Insight
• Learn material stocked at customer site
• Open order/Back order follow up for scanned items
• Attend product training sessions available at the PC
• Identify opportunities to increase market share. a. Repair Services b. Vending Machine c. Other AIMM services identified through training i. Modernization Assessment ii. LOTO iii. Arc Flash iv. Training
• Be proficient in running and reviewing reports with the customer a. Transaction History b. Open order c. Product Usage
• Communicate needed changes in stocking levels in the PC Warehouse to reduce/eliminate backorders

MANDATORY / ESSENTIAL SKILLS:

• Able to identify standard MRO material
• Strong organizational skills
• Task oriented
• Able to lift 50lbs
• Willingness to travel

• Flexible Schedule
• Proficient in Microsoft Excel, Microsoft Word, PANDUIT labels, Dart Tool
• Extensive MyCED knowledge
• Strong written and verbal communication skills
• 3 Years of Storeroom experience
• RAMP / CHAMP Program experience
• Strong Vendor Relationship management
• Extensive history in customer service
• Outlook or Mac Mail.
• Research Credit Memos, Sales Registers, Debit Memos
• Prepare outgoing mail
• Sales Register and Cash Sale Receipt accountability
• Sales problem resolution.
• Remote Meeting capability in Zoom and Teams
• Capacity to multi task, to be organized and consistent
• Clean driving record

SPECIFIC RELATED SPIs (ALL SPI’S MUST BE FOLLOWED)

SPI 400s Personnel Policy SPI 804 Defective and Non-Stock

SPI 1002 Personal Vehicle Mileage SPI 813 Special Pricing Claims

SPI 524 Sales Sample Merchandise SPI 1015 Purchase Order

SPI 570 Credit Approval SPI 1023 Debit Memo/Cancellation

SPI 1000 Sales Register SPI 1030 Credit Memo

SPI 1001 Expense Report SPI 1034 Acknowledgment of Order

Exhibit A

1. Send a proposal email outlining what was agreed to and any associated costs. The reason for sending it via email is to provide a paper trail of the proposal.
This type of proposal is not a contract and may not require a signature. It is important to outline what services are provided, associated costs, expectations, commitments, etc. This can be emailed to the decision maker at the account with a statement similar to, “Please find attached the proposal that outlines the process, services and any associated costs we discussed for implementing a managed inventory program at your facility.” This provides us with a document to present in the event either the customer or CES is not keeping the commitments that were agreed on.

• See Proposal Template.
• Provide implementation guideline and schedule.

There are circumstances that call for a signed agreement, these are normally provided by or requested by the customer. You may also want to consider developing a signed agreement depending on the size of the risk, and the relationship you have with the customer. These instances would need to be reviewed on a case by case basis.

2. Request a new ship to account number for the customer labeled, VMI. This is filled out by the

PC and sent to your credit department. All SPA Cost and sell pricing needs to be copied from the main account to include this ship to account. The purpose of the ship to account is to insure accurate reporting to the customer.

3. Develop a discovery list. The discovery list is the list of material that you will be providing managed inventory services for. Although some customers already have a list of the material they want controlled, this typically involves cleaning up the customer’s warehouse and documenting what they currently have on their shelves.

• See Discovery List Template. o Make sure you document exactly what they have on their shelf. If it is a different manufacturer than what you stock, you should have a discussion with the customer to insure same form, fit and function to cross the part over.
• Take a picture of the warehouse before you start

o This will become part of your marketing literature moving forward

• During implementation, the warehouse should be cleaned, sorted and material should be put in bins. If the customer does not have bins, they can be purchased from U-line or a similar vendor. Depending on the scope of the project, you can choose to pass the cost on to the customer or absorb the cost. Listed below are U-line part numbers and the 3 typical sizes used.

• Material should be put in the format requested by the customer (alpha-numeric by part number, by size and part type, by logical way employees would look for it, etc.).
• In Excel format, document everything we will be responsible for o Initially, this can be handwritten on a tablet but needs to be entered into an excel spreadsheet. (Discovery List Template)
• Document CURRENT part number, description and quantity on hand
• Document bin locations if that is a customer requirement (you may want to do this for internal use. This will speed up implementation and ongoing refill processes)
• If the customer already has an inventory list, we can use that but would still need to clean and straighten the warehouse to keep the program consistent.

4. Discovery list evaluation

• Review and evaluate material list
• Do we need to modify our local inventory? o Are stocking levels adequate to minimize/eliminate backorders?
• Cross MRO material to what we stock if necessary
• Identify current cost structure and negotiate SPA’s where available
• Separate material into phases o Phase I – material we can provide now – our core competency o Phase II – material we would like the opportunity to cross over. This is typically a product like AB, SQD, Siemens, Banner, Turck, etc… This is an opportunity to document what the customer has on their shelf and work with an internal technical resource, or our manufacturers to develop a migration strategy. o Phase III – Products we don’t currently provide or would have to identify where to buy and develop a new manufacturer relationship. This is where our Supply

Chain Opportunities can be found.

It is important to separate these out into phases to keep momentum in the process. If we attempt to do all 3 phases at once, it can literally stop an agreement.

• All material in the managed inventory program needs to exist in the Local or

Standard Product File o Identify exact manufacturer code o Identify exact CEDNet part number
5. Present list to customer for min/max levels

• The list should be in excel format
• Provide part number, description and current quantity on hand
• If parts were crossed to a different manufacturer, provide cross reference info
• If the customer requires a priced document, include the price

It is best to schedule time to meet with the customer to review the material and set aside the time it will take to determine the min/max levels. This is another area that can slow down or completely stop progress.
If you can provide a usage history report, this might help the customer determine min/max levels.
If this is a new customer, you can ask if they can provide a usage history report.

6. Once you have your inventory list and the separate VMI account Number, you are ready to import your project and customer product record in the VMI dashboard. Vmi.myced.com.
Reference the VMI dashboard tour document located under the development tab on the collaboration site.

7. Develop Site Specific Book – this is the VMI profile for each account. This is a manual that should be developed to outline the customer’s specific requirements. It is important to generate this manual for several reasons - 1) All processes are documented so they are consistent and repeatable. 2) In the event the VMI Specialist or Associate doing the scanning is on vacation, all instructions are included in the manual so service levels are not disrupted to the customer. 3) You can share this with a customer so they’re aware of the process and that it will be seamless and uniform, no matter who comes and scans. Do not leave it with a customer if there is any chance a competitor could see it (seeing as it has the complete list of what we’re providing and at what price).

• Cover Sheet i. Customer VMI account number ii. Customer Address iii. Customer Point of Contact Information iv. CES Inside Sales/Outside Sales Contact information
• Site Specifics i. Scan Days ii. Where material is located iii. Specific Instructions or Customer Requirements iv. Purchase Order Process
• Safety Instructions i. PPE Requirements
• Site Map i. Directions to customer location
• VMI Inventory List i. Current inventory List for Reference
• Notes i. Section to document customer requests

8. Print Barcodes – Use your label printer (Brady or Panduit) and its associated software to create labels. Prior to generating the label, make sure you consider how much space is available for the label so you choose the right label size. DO NOT use paper labels. They don’t hold up in the long term (fade, rub off, disintegrate, etc.) and are hard to remove if you need to replace labels.

9. Implementation at the customer site - Once the previous steps have been accomplished, you are ready to complete the implementation process. It is strongly suggested that you schedule a “rollout” meeting with the account. You should invite the personnel that will not only be involved in the process, but those that will be pulling from the inventory as well. It helps to ensure that everyone understands the commitment and what they can count on. a. Identify consistent scan and material replenishment days b. Put up Bin Replenishment Sign c. Put up a white board for communication - This doesn’t have to be a large one, just a location where we can commonly share information. The customer can document if they need to add material, etc. This should also have our logo on it.
It is a branding/marketing opportunity. d. Conduct training as necessary if the customer will be using the scanning application.

10. Maintaining the customer site- The site should be kept clean by our VMI Specialist. This area becomes a reflection of CES. e. At Implementation, the area should be swept and organized f. During weekly scans, if we recognize material is not in the appropriate bin, we should take the time to put it where it goes. g. A broom should also be kept at the customer site and the area swept before we leave. h. Empty boxes should be put in a recycle area or trash. If there is not a location for these, they should be removed and taken back to the PC for disposal.

11. Scanning at the customer site - This should be done on a consistent pre-determined schedule. If we provide consistent service, it is difficult for our competitors to get an opportunity to secure this business. a. On a consistent pre-determined schedule, our VMI representative will scan bins at the customer site for replenishment. b. The information is automatically imported into CEDNet as an electronic order. This can be sent to the customer for approval. c. Once approved, the electronic order is converted to a register, it should be printed and material pulled from the warehouse. d. Material is delivered the following scan day (or on another pre-determined day) and put away by CES. e. The process is started again.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Vancouver, WA 98665: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Organizational skills: 1 year (Required)
• Microsoft Excel: 1 year (Required)
• Microsoft Word: 1 year (Preferred)
• Vendor management: 1 year (Preferred)

Work Location: In person

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