Job description

Job Summary:
The Implementation Specialist will support a book of business managing the implementation process for clients in the O500 Market on the Client Implementation Team. The book of business will consist of various complexities for medical, dental, and vision accounts.

Job Responsibilities:
The Implementation Specialist will have the following responsibilities for the implementation process for clients in the O500 Market on the Non-Facets Platform:

Communicate openly with Implementation Manager and other matrix partners as needed to answer benefit questions related to plan designs, client’s intent including but not limited to the assessment of non-standards and ability to identify recommendations that efficiently manage client needs.

Partner with Implementation Manager as needed to answer benefit questions related to plan designs, client’s plan interpretation, and Cigna's service administration capabilities.

Ensure source documents are maintained in document storage process.

Attend internal strategy meetings to assist Implementation Manager with preparing for client interface session.

May attend client meetings to participate and provide support as needed on functional implementation processes.

Reviews and analyzes implementation materials to create and maintain work order (ePro).

Determine if ePro inspection is required, partner with downstream areas to ensure ePro inspection is completed and review results.

Partner with the ePro Analyst to determine ePro updates.

Provide support on end-to-end audits as needed to review disjoints in source documents and assist Implementation Manager.

Coordinate with Implementation Manager on maintenance activity/updates as needed

Ensure ePro tool documents are reviewed as needed and all updates/changes including benefits appropriately align to expected plan designs.

Ensure all source documents are IGO with standard timing; working to decrease overall installation cycle time.

Oversee the creation of the Benefit Summary including the accuracy with client intent

Demonstrate active participation in scheduled huddle meetings, team meetings and one-on-one meetings.

Attend and participate in ongoing forums, training sessions and other meetings to enhance continuous knowledge for the role including any assigned courses through Cigna University.

Job Qualifications:
High School Diploma or GED required

Detailed knowledge of administrative capabilities including benefits, eligibility, ID cards, billing and banking required

Three plus years work experience in healthcare, project management/account management/account services/sales, or other areas requiring significant client interaction and ability to effectively problem-solve issues to resolution.

Ability to establish matrix partner relationships and follow through on expectations

Demonstrated strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations.

Strong analytical ability, with ability to design, track, and work toward specific measurable performance targets for self and team.

Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and manage expectations for mutually acceptable solutions and creatively problem-solve effective customer solutions.

Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.

Demonstrated leadership and motivational skills in fast-paced environment.

Ability to effectively problem-solve issues to resolution.

Ability to establish matrix partner relationships and follow through on expectations.

Proficiency and a minimum five years of experience with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems).

Demonstrated interpersonal skills.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 51,800 - 86,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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