Job description

• This is a hands-on technical role:
• Provide tier-3 (expert level) operational support to resolve critical business issues that require deep network DNS, DHCP, IPAM, Time Services troubleshooting techniques and performance analysis
• Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate.
• Ensure SLAs are met - Responsible for performance analysis, proactive troubleshooting and capacity planning for the Network platforms.
• Perform monitoring and maintenance of the overall environment working with experienced team members.
• Perform change controls. Update process documentation and team portals
• Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.
• Communicate with peers and managers regarding system issues & participate in 24x7 on-call.
• Automate operational tasks to make processes simpler and more robust.
• Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.
• Refresh heat-maps and operations plans for campus DDI solution
• Monitor and analyze statistical data to develop improvement plans
• Provide an effective network DDI capacity plan
• Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth

Additional Responsibilities Include:

• Oversees the management of service level agreements (SLAs) with vendors and service providers
• Oversees and directs all aspects of the 24/7/365 mission critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions
• Serves as the senior-level escalation point for DDI network operations to resolve critical incidents
• Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders.
• Provides leadership, management, direction, and technical oversight for the network operations department

Required Qualifications and Experience:

• Bachelor’s degree, or related qualification
• Certifications is a must (CCNP, Infoblox Certified, DDI OEM Certifications)
• Minimum 10+ years of working in DDI Network with expert level experience
• Experience of working in a multi-cultural, virtual team, across multiple geographical regions
• Experience with technologies such as: Infoblox, BT Sapphire, BlueCat DDI management
• Extensive support of Routing Protocols/Technologies
• Hands on Experience with DDI / IP Address migration to Infoblox
• Deliver high level and low level design of DNS, DHCP, and Time Services
• Drive delivery of DDI solutions, including project and implementation support
• Knowledge of Linux and UNIX system
• Scripting knowledge (i.e. Shell, Perl)
• Thorough understanding of DHCP, DNS, IP Addressing and Time Services
• High degree of experience in the day to day configuration and Sr. level troubleshooting of IPAM DHCP, DNS, and DDNS
• Experience in installing, configuring, and troubleshooting Infoblox, BT Sapphire suite of products in a large distributed environment
• Thorough understanding of Infoblox operations
• Creating & modifying DNS zone files manually (forward and reverse zones)
• DNS Anycast
• Time Services knowledge of: NTP & PTP
• Work collaboratively with other teams such as LAN, WAN, firewall, Active Directory, Hosting etc.
• Integration of DNS and DHCP in Active Directory environment
• Strong understanding of application communication methodologies.
• Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.
• High level of confidence and competence communicating on bridges.
• Experience with monitoring tools and strategies.
• Perform or participate in complex maintenance or deployment activities.
• Create or modify documentation in response to new events and learnings.
• Routinely provide constructive feedback for improvement opportunities
• Ability to coordinate and direct activities across multiple teams
• Excellent customer focus and engagement skills
• Ability to develop solutions within a complex operational environment
• Excellent verbal and written communications skills
• Advanced knowledge of technical/business environment and problem determination strategies
• Develops and maintains standard operating procedure manual and processes used by the team

Job Types: Full-time, Contract

Salary: $37.04 - $80.00 per hour

Schedule:

• 8 hour shift

Experience:

• Infoblox: 8 years (Preferred)
• IPAM: 5 years (Preferred)
• DNS: 5 years (Preferred)
• DHCP: 5 years (Preferred)

Work Location: On the road

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