The Information Technology Supervisor oversees the Cooperative's network, telephony systems, communications, and TWACS environments. In addition, is responsible for:

• Coaching, mentoring, and supervising direct reports
• Applying data analysis to proactively measure, monitor, and optimize Cooperative technology and business processes

Knowledge:

• Enthusiastic about using data to provide strategic insights to all levels of the organization
• Strong understanding of security principles, technologies, and best practices
• Proficient knowledge of advanced metering infrastructure (AMI), meter data management (MDM), and substation communication equipment (SCE)
• Ability to coordinate multiple projects and assignments concurrently and manage deadlines
• Demonstrate a strong knowledge of all cooperative technology
• Must be familiar with standard computer concepts and procedures
• Ability to work independently and be a self-starter
• Excellent analytical and problem-solving skills
• Excellent verbal, written, and visual communication and presentation skills
• Demonstrated adaptability, ability to grow, and eagerness to learn
• Ability to work with key stakeholders across the business and deliver results
• Ability to supervise and provide support to direct reports

Essential Functions:

• Provide oversight for day-to day operations of direct reports, including resource coverage scheduling of daily work activities, and follow-up of escalated issues
• Responsible for achieving team results and holding team members accountable
• Design, monitor, and provide metrics to optimize technology performance and mitigate cyber security risk
• Provide oversight for the development of network design and architecture to meet company security, redundancy, scalability, and performance goals
• Provide oversight for the Cooperative's telephone system, voice-over-IP (VOIP) systems, interactive voice response (IVR) system, and other associated network software and hardware
• Provide oversight for and monitor cyber security systems to protect data from unauthorized users
• Stay up to date with industry best practices and emerging technologies, and provide recommendations for technology direction and investment
• Analyze software applications or tool implementations for implications to existing network security
• Proactively seek to identify risks and address potential problems before they occur
• Provide oversight for inventory, maintenance, and documentation for technology and communications life cycle processes
• Ensure compliance with all cyber policies
• Assist in annual budget preparation
• Ensure appropriate licensing and certificates are in place and current
• Provide oversight for processes and documentation to manage third party carrier requirements and relationships
• Support department personnel and users on complex issues and all other knowledgeable areas
• Work closely with the entire Information Technology Department to share knowledge and assist
• Cross train on job responsibilities of direct reports and act as a back-up or provide assistance when needed

Qualifications:

Education:

• Four-year degree in Information Technology or related field required (experience may be considered in lieu of education)

Experience:

• Three or more years' progressive work experience in a complex, related computer environment focusing on networking, security, telecommunications, and/or data analysis.
• Four additional years' related computer work experience or certifications may substitute for educational requirements
• Supervisory experience preferred

Additional Expectations:

• Foster collaboration and teamwork within the IT Department and effective relationships cross-functionally
• Continuously improve processes and systems
• Maintain confidentiality with all data
• Must be willing to complete certifications and training as deemed necessary, which may include overnight travel
• Learn and train others on new techniques and software tools
• Extra hours may be necessary during emergencies or when the workload demands
• Keep informed of the Cooperative's policies, plans, programs, and business model
• Residency requirement: Must reside or be willing to relocate to within 60 minutes legal driving time to the headquarters office in Crewe, VA.

• Ability to:
  • Identify metrics to measure and monitor critical technologies and risk
  • Use data analysis to provide support technology and business processes
  • Translate complex technology concepts and data to understandable information for all levels within the organization
  • Identify, understand, and resolve complex hardware and software needs
  • Use advanced computer technology and logic to solve complex problems
  • Meet timelines while managing multiple projects

• Excellent verbal and written communication skills

This position will close to new applications at noon eastern time on Tuesday, January 17, 2023.

Documents to establish identity and employment eligibility are required. Offers of employment are conditional upon a negative alcohol and controlled substance test. All SEC employees are subject to random drug tests throughout the year.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

SEC IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER