Information Technology Support Specialist (TS/SCI w/Poly)
Job description
Clearance Level Top Secret SCI + Polygraph Category Help Desk Location Annapolis Junction, Maryland Onsite WorkplaceRequisition Type: Regular
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.
HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
WHAT YOU’LL NEED TO SUCCEED:
- Required Experience: 3+ years of related experience
- Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
- Security Clearance Level: TS/SCI w/Poly
- Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned
- Location: On-Site in Annapolis Junction, MD
- US Citizenship Required
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
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