You will be part of a new innovative team that will accelerate category growth for Staples. As a Inside Sales Account Manager you will focus on customer acquisition and growth through engaging both warm and cold leads in accordance with the program strategy. Conduct outbound calls from various lead sources and solicit opportunities from each contact. Collect marketing intelligence and customer data as required to build a customer and company profile. You will be responsible for consulting with internal business partners and customers regarding sales leads in order to grow share of wallet and provide accurate print quotes. Must be energetic, organized and eager to close sales and increase revenue.

Primary Responsibilities:

• Meet/exceed Key Performance Indicators (KPI’s), SLA adherence, activity and contact rates, quote accuracy, and effective lead pipeline management.
• Discover and analyze prospects needs, determine which features/benefits of Staples will appeal the most to the customer and present those features/benefits to the customer.
• Utilize internal resources to overcome obstacles.
• Provide bids and quotes to customers as needed. Follow defined procedures and processes, and complete all required documentation for customers, as well as entries to support system(s).
• Be fiscally responsibly as it relates to price negotiations and margin.
• Collaborate with internal partners including Print and Marketing Supervisors, General Managers, District Managers, and Vendor Partners.
• Provide feedback to merchandising and marketing community to enhance the customer experience
• Partner with Sales Manager to develop strategies and approaches to incorporate into your daily interactions with customers.
• Cold calling; making multiple outbound calls to potential clients
• Researching potential leads from business directories, web searches, or digital resources
• Presenting and delivering information and solutions to potential clients
• Building pipelines with channel partners and team members to close sales
• Manage customer accounts uncovered through acquisition efforts inclusive of uncovering opportunities, quoting projects, and securing sales.
• Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
• Closing sales and working with client through closing process
• Utilize software inclusive of Salesforce.com, MS Word, Excel, and Outlook to communicate quotes and related communication
• Promote developing a loyalty and repeat business vs a “one-time” shopper.

Get great perks.

• Hourly Rate $15-18 per hour based on experience
• Generous amount of paid time off
• Flexible work arrangements, including remote and flexible hours
• 401(k) plan with a company match, full benefits plan and options, and associate resource groups
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

Basic Qualifications:

• High School diploma or equivalent
• Strong organization, prioritization, follow-up, and time management skills are a must
• Professional and effective written and verbal documentation/communication skills
• Self-starter, problem solver, task/results oriented
• Thrive in fast-paced and changing environment
• Proven ability to sell as part of a team
• Comfortable with financial sales tracking and analysis
• Proficiency in PowerPoint, Excel, and Outlook
• Knowledge of Adobe Illustrator, Photoshop, and Publisher are an asset but not required
• Knowledge of the Print and Marketing field is an asset but not required
• Coachable, adaptable, able to incorporate feedback and changes quickly

Preferred Qualifications

• Bachelor’s Degree in Business Administration or related field
• Minimum of 2 years sales/sales support experience
• Exceptional phone & e-mail communication skills
• Experience with Salesforce.com
• Previous experience in the print, promotional, or marketing field

Want to learn more about Staples Stores? Visit StaplesConnect.com for information and to learn about our career opportunities.