Installation Technician

Job Overview & Responsibilities

ChampionX has an immediate opening for a Installation Technician located in Hobbs, NM. This is your opportunity to join a growing company offering a competitive base pay and benefits.

This position is responsible for performing onsite customer support activities for chemical injection pumps and tanks, such as troubleshooting, installations, repair and set ups. Using company guidelines, performs onsite preventive maintenance and routine repair after installation.

What’s in it For You:

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

• Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement

• The chance to Improve Lives in our community with regular outreach and volunteerism opportunities

• The chance to join a learning and problem-solving culture

• Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid life and disability insurance, health savings account with company provided funds, paid vacation & personal time and so much more!

What You Will Do:

• Perform moderately complex customer support activities, including installations, routine repairs and maintenance of chemical injection pumps and accessories

• Assemble different parts of manufactured products using hand tools, power tools, machines, and equipment

• Inspect all materials, components, subassemblies, etc. to assure they meet the accepted quality standards

• Read and follow work instructions, work orders, production drawings and sample assemblies, or receive verbal instructions regarding duties to be performed

• Process and submit customer service transactions such as service tickets accurately

• Provide accurate and timely information regarding availability of in-stock items

• Answer basic inquiries from customers providing basic technical product and applications support

• Refers customers to local sales representative for further sales & service requests

• Drive a company vehicle and makes deliveries to customer locations

• Obtains signatures for deliveries made, as required

• Work alone and/or under general supervision

• Develop good working relationships with customers through frequent and professional written and verbal communication

• Communicate professionally & effectively with customers when delivering both good and bad information

• Know and complies with all safety policies and procedures

• Work unconventional hours and potentially weekends to provide our required level of service on occasion

• Attend work in predictable and regular manner

• Participate in Lean events with active involvement in CI initiatives

• Report unsafe acts or conditions to supervision immediately as noticed

Position Details:

• Candidate must reside in Hobbs, New Mexico or surrounding areas

• Work week and shift: 7AM to 4:30PM, likely daily overtime and weekend work required

• Compensation package offered: competitive hourly rate and eligibility for quarterly bonus

• New hire training provided

• On the job training on processes, procedures, and product assembly

• This role is an individual contributor

• Attendance and punctuality are expected upon accepting this position

• Properly follow company and OSHA safety procedures (steeled toed shoes, safety glasses and other Personal Protective Equipment that is required must always be worn while performing job)

• Maintain high ethical standards

• Uniforms provided by company upon regular employment

• Immigration sponsorship is not provided for this position

Minimum Qualifications:

• Vocational/Technical training or certification, or equivalent experience.

  At least 2 years of assembly, installations, repair of chemical injection pumps or similar products and;

  At least 2 years of experience performing moderately complex installations independently and;

  At least 2 years of experience in strong customer service relations, including the ability to explain and train

• Basic knowledge of industrial safety, proper hand and power tool use, and other motorized material movement equipment

• Motor vehicle records must meet the standards for the company vehicle driving policy

• Must meet DOT physical requirements and training

• Able to lift at least 40lbs

• Proficient in MS Outlook and Excel

• High mechanical aptitude

• High accuracy in data entry

• Strong interpersonal skills to effectively interact with customers and various levels of management.

• Excellent time management and prioritization skills with a high level of persistency in meeting delivery schedules

• Basic analytical and problem-solving skills

• Must be able to travel daily away from the shop up to 90% of the time

• Speak, read, and write English fluently

• Follow all safety policies and company-wide safety requirements

• Predictably and regularly attend work and be punctual

Physical Demands:

• Role is deemed safety-sensitive and may be subject to employer or customer drug testing.

• Minimal climbing ladders, climbing stairs, twisting, stretching, collating/filling and using a keyboard.

• Occasional squatting, walking and writing.

• Frequent crouching, kneeling, reaching, and dialing.

• Constant bending, lifting up to 40lbs., pushing, pulling, handling (holding, grasping, turning and working with hands), fingering (picking, pinching and fine manipulation), sitting, standing, seeing, hearing and speaking.

Preferred Qualifications:

• At least 5 years of experience in oil and gas field installation of chemical injection pumps or similar products

• At least 5 years performing moderately complex installations independently

• At least 5 years of experience in strong customer service relations; including the ability to explain and train

• High level of analytical and problem-solving skills

Certifications:

• Vocational/Technical training or certification

Our Commitment to Diversity and Inclusion

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.