Job description

General Summary: This is a line staff position in South Community's intake department. This person is responsible for triaging initial requests for service and crisis calls.

Principal Duties and Responsibilities:

Fields phone calls from people requesting services. Provides information and referral services, assesses client's risk, crisis stabilization/intervention, takes information to facilitate linkage to the most appropriate level of care.

Financial triage. Gathers financial information, initiates the Financial Assessment Record, and calculates fee for service based on family size, income and exceptions.

Registers client information into CATT quickly and accurately, secures an identification number and schedules the client on the computer-scheduling module as necessary.

Links for diagnostic assessment consistent with:

standards in the field and clinical research,

standard ethical/procedural standards,

clinician’s scope of practice as specified by licensure,

respective of best practice guidelines.

Links clients with the most appropriate level of services through community support programs and other resources.

Coordinates with direct service providers and clinical supervisor regarding recommendations for treatment.

Coordinates with Finance Specialists to insure that services are matched to the client's resources and ability to access care.

Consults with and educates SCI and non-SCI caregivers as needed to advocate for clients and to link for appropriate services either by linking internally or to external (community) providers.

Helps to insure that CareLink documentation and procedures meet OMHAS and any other SCI accreditation standards and protocols.

Complete all documentation as necessary to facilitate recording and documentation of services for the clinical record, and to meet requirements of third-party payers and facilitate billing and collections.

Participates in team meetings, case conferences, in-services, and supervision.

Serves as a liaison between SCI and other agencies.

If applicable, completes Diagnostic Assessments for clients and makes appropriate referrals for ongoing services.

Core Performance Standards:

1. Works all scheduled hours without excessive absences or tardiness.

2. Training/Continuing Education – Attends/meets professional licensure requirement and/or the agency standard for position (see Training Log).

3. Conducts self in an official, ethical and professional manner and follows professional, ethical and agency standards, i.e., HIPAA.

4. Supervision – Seeks and accepts guidance and uses feedback effectively. Willingly participates and cooperates in 4hours of supervision per month.

5. Follows relevant standards for privacy and confidentiality of personal health information, employee information and agency proprietary information.

6. Makes sound, independent, cooperative and ethical decisions that maintain workflow; prioritizes and uses time effectively.

7. Demonstrates creative problem-solving skills and resourcefulness related to unforeseen difficulties and has the ability to develop new ideas and handle unusual situations.

8. Able to service persons of culturally diverse backgrounds. Makes an effort to enhance Cultural Competency—attends at least one major training on cultural diversity/competency annually.

9. Participates as a member of or support of a Quality initiative or team, agency-wide or unit level at least once annually.

10. Demonstrates flexibility through assisting in coverage, helping out with other duties and willingness to assist when needed.

11. Returns phone calls within 24 hours and responds to emails in a timely fashion. Responds to all communication professionally and appropriately. Provides excellent customer service to enhance the overall satisfaction of all staff, supervisors, stakeholders and consumers.

12. Exhibits a willingness to cooperate, internally and with external providers to accomplish tasks utilizing conflict resolution appropriately.

13. Exhibits competency with computer programming to meet job requirements related to position including on-line training.

14. Ability to complete assignments on time and demonstrates reliability and dependability.

15. Follows through with emergency action plans, provides support and facilitates linkage to appropriate staff members.

16. Promotes facility attractiveness, cleanliness, security and safety. Reports problems promptly to ensure resolution of safety.

17. Demonstrates cooperativeness with supervisor by seeking and accepting guidance and using feedback effectively.

18. Adheres to all applicable agency policies and procedures, code of ethics and reports any improper ethical conduct, staff acceptance of gifts, false billings, breach of any local, state or federal laws/standards, breach of licensing board standards (if applicable) or conflicts of interest. Any breaches will be reported to the Corporate Compliance Officer.

Minimum Qualifications:

HS Diploma with certification(s) and related experience in the mental health field. Bachelor’s or Master’s Degree in mental health or related field and Ohio Licensure from the Counselor, Social Worker and Marriage and Family Therapy Board, or AoD assessment experience and licensure preferred. Communication, organization and customer service and computer skills and experience.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Loan repayment program
• Opportunities for advancement
• Paid jury duty
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Wellness program

Healthcare setting:

• Inpatient

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Dayton, OH 45439: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you detailed oriented?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.