YMCA International Services is a unique branch of the Y of Greater Houston and seeks to meet the needs of Houston’s significant refugee and immigrant communities. We provide comprehensive programs that focus on building human assets and fostering self-sufficiency. The Casework Manager will primarily be responsible for assessment of newly arrived clients needs according to the Reception & Placement Cooperative Agreement and Operational Guidance, as well as connecting clients to additional community resources.

Duties /Responsibilities
The Case Manager will primarily be responsible for assessment of newly arrived clients needs according to the Reception & Placement Cooperative Agreement and Operational Guidance, as well as connecting clients to additional community resources. Responsibilities include:

• Housing (Responsible for developing a plan for securing safe and sanitary housing according to R&P Coop. Agreement with the assistance of Program Director)
• Ensure that all core services are provided in a timely manner
• Initial Community Orientation
• Develop Self-sufficiency plan
• Provide referral and verify attendance to English as a Second Language Classes
• Counseling and emergency services
• Enrollment of children in school
• Transportation, translation and interpretation
• Maintain Case Files as required by R&P Guidelines
• Prepare and submit reports as required by Program Director
• Airport pickup when deemed appropriate and necessary
• Solicit and document in-kind goods and services
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.
• Comply with the agency’s policies and standards. Reports suspicious and inappropriate behaviors and policy violations.
• Follow mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems and employee compliance. Examples include but are not limited to Kronos Workforce Ready for review and approval of time sheets
• Other duties as assigned including airport pickup and food distribution rotation
• Case Manager is ultimately responsible for all of the cases assigned

Outcomes
Case Managers are directly responsible for up to 120 clients within the service period

Case Managers are responsible for core services being completed within 30 days.

Case Managers are responsible for self-sufficiency outcomes for all assigned clients

Case Managers are responsible for follow-up of clients for up to 90 days.

The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.

• Fluency in Arabic required.

• Excellent written and verbal English communication skills

• College diploma and/or equivalent experience.

• Valid driver’s license, clean driving record, automobile liability insurance, and a vehicle.

All positions are filled in response to current refugee arrivals and their language needs; as language needs change, this will necessitate flexibility in our staffing.