International Operations Responder – Christchurch – Salary DOE

An International Operations Responder is required to join our client, a well-established, global company based in Christchurch. The successful candidate will be responsible for overseeing the handling of international incident reports, resource dispatching, emergencies and communications. The suitable candidate will be a problem-solving leader, critical thinker, and detail orientated individual.

40 hours on rotational shift pattern to include days, nights, weekends and bank holidays.

Main responsibilities:

• Provide professional initial response to client situations from across the globe whilst following the operational procedures
• Administer and maintain data into the assigned CMS system and produce detailed reports for client awareness
• Case management of medical and security assistance calls in line with individual client requirements
• Notify and collaborate with client stakeholders on traveller assistance cases and management of the process
• Manage the Interactive Communications Platforms launch during managed cases
• Be familiar with our clients and their specific day to day needs as well as their emergency procedure requirements
• Ensure daily operational communications are conducted to standard
• Effectively manage all aspects of the case lifecycle, including case notification, verification, authorisation, task reassignment/case handover and case closure
• Review and develop existing process and procedures in line with client requirements
• Contribute to regular team meetings, and provide support or guidance to peers
• Ensure effective handover and/or feedback to deliver 24/7 coverage
• Escalate issues, risks, ideas/suggestions to the line manager as needed to ensure business effectiveness and processes continue to be fit for purpose

Key Skills and Requirements:

• Self-motivated, able to work on own initiative and critical thinker
• Be able to follow and develop processes
• Be confident liaising with clients and suppliers
• Excellent communication and administration skills, both written and verbal with the ability to communicate at all levels of the business
• Excellent customer service skills and professional telephone manner
• Good knowledge of MS Office, particularly Excel and Outlook and an aptitude to learn new, relatively complex systems
• Worldwide geographical knowledge is desirable, with an active interest in current affairs
• Knowledge of 2+ languages would be an advantage

Benefits:

• Competitive salary
• Training and development opportunities
• Company pension scheme
• Cycle to Work scheme
• Free parking
• Onsite facilities such as showers and a restaurant
• Social events
• Holiday Purchase scheme

If you are interested in the International Operations Responder role please send a copy of your CV Suzanne.sherriff@bondwilliams.co.uk or alternatively, apply online.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency