Requisition No: 801422

Agency: Department of Health

Working Title: INTERVIEWING CLERK - 64035694

Position Number: 64035694

Salary: $31,200 - $35,360

Posting Closing Date: 05/07/2023

Open Competitive

Your Specific Responsibilities:

This position involves varied and complex clerical work, including client registration, interpretation of policies and rules, handling of medical records and data entry of medical services. A basic understanding and ability to disseminate information of a technical and general nature covering all programs of Public Health is required.

Operator for call center for the Florida Department of Health in Santa Rosa. Duties include scheduling appointments for the integrated health clinic which includes establishing client needs and insurance coverage. Utilizes FMMIS, HMS and Change Health Care to verify coverage. Schedules appointments through the HMS electronic health record. Scheduling includes documenting client demographic information and insurance coverage. Also, includes determining cost of appointment for services requested and instructions for providing proof of income to qualify for various programs.

Client check in and out for integrated health clinic appointments. Inputs/updates client demographics, insurance and financial data. Determines eligibility for various programs per program requirements. Prepares required forms and scans documents into HMS. Accesses Florida Shots for immunization status and notifies parents/clients of recommended shots. Provides vaccine information sheets for each shot due. Checks out all clients ensuring services are entered and billed to client or insurance, collects fees and provides client a receipt. Balances cash box daily. Completes fee report and balances to HMS daily fee report.

Utilizes Florida Shots Registry. Registers clients into FL Shots and notifies parents/clients of shots due based on CDC guidelines. Provides clients vaccine information sheets for each vaccine due. Enters shot history and records into FL Shots.

Serves as Lead Clerk for Family Planning Program. Mails FP reminder letters to clients that are not scheduled by phone. Documents attempt in HMS. Provider FP follow up letters scanned into HMS and sent certified mail to client.

Quality improvement coordinator for front desk staff. Duties include monitoring FAPR percentages and income eligibility requirements for Title X program. Coordinate customer service surveys for clinical services including distributing, collecting and compiling surveys to share with staff and Senior Leadership. Implement corrective action plans as needed.

Prepares client service record for future appointments which includes verification of income with documentation in HMS. Makes reminder calls and utilizes text message reminder reports. Utilizes HMS note pad for details of appointment.

Serves as a Deputy Registrar for the Vital Statistics Program. Issues birth and death certificates per FL Statues. Completes daily fee report and balances cash drawer to e-Vitals.

Back-up Biller: Assists in sending EFT’s and checks to the regional billing hub. Reconciles insurance issues.

Insulin Distribution Program: Ensures income eligibility and current prescription is within 6 months of application.

Back-up for all record requests. Complies with FL Statutes, HIPPA and DOH policy regarding the release of confidential information. Logs incoming and outgoing records.

Epilepsy Services Program: Determine epilepsy medication program eligibility. Refer to Epilepsy Service program and provide information.

Back-up for FL Shots Reminder Report for Santa Rosa clients ages 0-35 months who are due vaccinations. Runs monthly report and mails monthly reminder letters to clients and documents in FL Shots as necessary.

Extra duties: Codes and certifies Employee Activity Records. Attends staff meetings, in service education programs and conferences. Completes mandatory trainings. Participates in one community outreach annually. Completes program specific reports with follow-up to supervisor. Performs other duties as required.

Required Knowledge, Skills, and Abilities:

• Judgment and Decision Making: Weighing the relative costs and benefits of a potential action.
• Management of Financial Resources: Determining how money will be spent to get the work done, and accounting for these expenditures.
• Service Orientation: Actively looking for ways to help people.
• Social Perceptiveness: Being aware of others' reactions and understanding why they react the way they do.
• Coordination: Adjusting actions in relation to others' actions.
• Speaking: Talking to others to effectively convey information.
• Writing: Communicating effectively with others in writing as indicated by the needs of the audience.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Active Listening: Listening to what other people are saying and asking questions as appropriate.
• Information Gathering: Knowing how to find information and identifying essential information.
• Time Management: Managing one's own time and the time of others.
• Critical Thinking: Using logic and analysis to identify the strengths and weaknesses of different approaches.
• Identifying Downstream Consequences: Determining the long-term outcomes of a change in operations.
• Implementation Planning: Developing approaches for implementing an idea.
• Identification of Key Causes: Identifying the things that must be changed to achieve a goal.
• Visioning: Developing an image of how a system should work under ideal conditions.
• Personnel and Human Resources: Knowledge of policies and practices involved in personnel/human resource functions.
• Mathematics: Knowledge of numbers, their operations, and interrelationships.
• English Language: Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services, including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Computer: Knowledge of computer software including applications.

Qualifications:

Knowledge of general office procedures and practices, correct grammar usage and basic arithmetic. Must have the ability to prepare reports and correspondence, follow instructions, review data for accuracy and completeness, communicate effectively and establish and maintain effective working relationships with others. Must have a valid Driver’s License

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

5527 Stewart Street, Milton, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.