About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s, and many more recognizable names.

What you will be doing

The IT Divisional Director will report to the Corporate Regional IT Director. This role resides in a division office, with a clear dotted line to and member of the Division President Executive Functional Support Team. This role is the point person for all Division IT activities (retail and non-retail) while fostering an environment of service and collaboration with the Division and Corporate teams. Works across functional areas to best represent the business needs based on feedback and input from the division and corporate teams. Manages the activities and personnel associated with providing technical services to internal customers and stores by identifying, prioritizing, and confirming solutions to current issues and long-term needs.

The position will be based in Seattle, WA.

Main responsibilities

Key Responsibilities include, but are not limited to:

• Acts as a Business Partner, working, meeting with and advising Division Senior Management regarding IT planning, direction and strategy to resolve issues and concerns with all IT systems and processes.
• Focal point to the Division Senior Leadership for all IT needs and priorities.
• Helps manage customer expectations concerning systems, services, and performance levels.
• Helps define requirements for standard services and/or solutions for Division Offices, helping coordinate mergers/acquisitions and business reorganizations as they affect the service area.
• Ensures that customer requests for new technologies, enhancements, etc., are going through the proper process.
• Enables capabilities to support solutions and drives to maintain compliance, common systems, standards, and applications based on division/corporate directives.
• Coordinates and assists the business case development.
• Engages in Store, Division, and Corporate active projects as needed.
• Partner with the Project teams on proof of concept and pilot projects, by communicating with the divisional management and providing feedback on POC’s.
• Partner with Service Desk and all IT support groups on assignment of problems, support issues, repeat issues, and other concerns with store computer systems.
• Participates in post implementation review and “report card” for projects and vendors in service area.
• Embraces, promotes, and communicates process standards, compliance, and portfolio management.
• Monitors and executes installation standards.
• Mentor Division Supervisors in break-fix, new store builds and divisional rollouts.
• Assures measurable goals are achieved by building a strong team and setting clear expectations.
• Plan and organize the installations of new hardware and software through the project supervisors.
• Drive change by providing ways to improve productivity and improve customer service.
• Visit stores and inspect IT equipment and ensure working conditions with Field Supervisors.
• Ensure collaboration with cross functional teams to maintain store compliance standards.
• Work with Divisional construction and Maintenance to reduce support and maintenance cost.
• Adhere to repair standards and service level agreements established with the business.
• Assists in the planning of divisional projects and manages the execution directly, and through subordinates’ managers.
• Serves as a store and division advocate for IT needs and priorities.
• Manages the expectations of IT projects.
• Communication changes (the how and why) and value to the stores.
• Work with and manage 3rd party IT vendors to meet clear expectations and maintain efficiencies.
• Set goals and objectives for the Field Service Teams responsible for all backstage and retail IT repair, construction, and deployment activities, through in-house and 3rd party service providers.
• Hardware life cycle management.
• Training of new equipment use (coordinate training of applications as necessary).
• Adheres to departmental standards, guidelines, and processes of IT.
• Assists in the administration of Service Agreements.
• Prepares and effectively administers the Division IT Budget.
• Establishes and assures adherence to budgets, schedules, work plans and performance requirements.
• Ensures that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
• Coordinates and maintains interdependent relationships between the following:
  • Functional Business Teams/Corporate Operations Teams
  • Corporate Executive Teams/IT Executive Teams
• Established and maintains strong working relationships with various areas within IT such as:
  • Account/Client/Business Alignment Management
  • IT Accounting/Finance
  • Project Management
  • Planned Services
  • Service Desk /Operations Management (in house and 3rd party)
  • Application Development
  • Partners with vendors that service the stores, Store Support Centers, and Distribution Centers to ensure service commitments are met.
• Work with Regional IT Director to provide an environment of learning, mentoring, and sharing enabling personal empowerment, growth, accountability, responsibility, and succession planning with our HR partners.
• Lead a talented work force to provide legendary customer service maintaining store hardware/software and deployment activities with an exceptional attitude.

*The salary range is $ 140K to $ 197K annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (such as 401(k) eligibility). [If applicable:] Associates in this position are also eligible for a quarterly bonus. *

What we are searching for

Qualifications:

• Bachelor’s degree in IT or business-related area, or equivalent work experience within IT.
• Minimum of 5 years’ experience with technology systems, hardware, and retail applications.
• Minimum of three years’ experience in a senior level, supervisory or management role.
• Minimum of two years’ experience in Client Relationship Management.
• Minimum 5 years Help Desk and/or Store support, installation, and repair experience.
• Retail Industry experience required.
• Excellent oral and written skills with the ability to interact with senior management, technical subject matter experts, and business customers are essential in this role.
• Possess excellent customer service skills with the genuine drive to provide service.
• Knowledgeable of the Company business functions across all business segments.
• Broad-based understanding of IT enterprise, infrastructure, systems and hardware and their interrelationship with business processes.
• Extensive technical knowledge of store IT infrastructure, operations, and back-office functions.
• Experience with IT project management as a project lead or manager.
• Comfortable with ambiguity as needs change on a regular basis with a high degree of initiative and sense of urgency.
• Ability to initiate and implement new projects.
• Ability to work on multiple assignments, meet deadlines, remain detail oriented and maintain composure in fast paced IT environment.
• Demonstrate clear and concise verbal and written communication skills to technical and non-technical people.
• Ability to build and maintain productive professional relationships across the company.
• Excellent interpersonal skills for interactions with all management levels.
• Strong communication and leadership skills with the demonstrated ability to lead and influence technical professionals across the enterprise.
• Results oriented, willing to take responsibility and accept accountability for action.
• Demonstrated results of managing objectives.
• Ability to supervise, lead, coach and motivate a team of employees, working through associates to achieve desired results.
• Possess logical thought process with the ability to quickly learn and adapt to new systems, concepts and procedures and make sound decisions.
• Travel Requirements: 35%.

What it is like at Albertsons?

Albertsons Culture Principles

Compassion: We always treat each other with kindness and respect

Team: We always support and recognize each other

Inclusive: We always value everyone’s perspective

Learning: We always strive to grow and develop ourselves and others

Competitive: We always act with integrity to win over the customer

Ownership: We always take actions to drive our success