Job description

Overview:

Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world. This Client is a holding company that primarily operates through Gas and Electric Company subsidiary. The subsidiary provides natural gas and electric services to residential and business clients. It also offers building and construction programs, energy efficiency financing, electric vehicle charge networks, wireless solutions, battery storage systems, etc. This Client is an AA/EEO employer that actively pursues and hires a diverse workforce.

Job Description:

TOP THINGS:

• Strong email writing & verbal communication, along with multitasking
• Excellent phone skills (Managing Conference calls/Bridges)
• Windows 10, Microsoft Office Suite, & web browser experience
• Experience with web based and thick client monitoring tools (Application and Network)
• Incident command, ticket management, escalations & tracking

Job Responsibilities

• This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
• Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
• Process routine change requests and work orders.
• Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
• May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
• Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.
• Miscellaneous Incident Commander tasks
• Manage timely ticket updates.

Skills Required/Desired

• BA/BS in Information Technology or related field or equivalent work experience.
• Intermediate knowledge of network protocols, software applications, and operating support systems.
• Current Networking Certification; ITIL Certification.
• Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
• Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
• Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
• Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
• May require some local traveling for training, meeting, etc, while working remotely.
• Able to support shift schedules as required to meet business needs

TekWissen® Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.

Job Types: Full-time, Contract

Pay: $35.00 - $40.00 per hour

Work Location: In person

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