This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Your role at Baxter

As the first point of contact, the IT Support Specialist will have a vital role in communicating authoritatively and efficiently to settle nature of the request, resolve issue where possible, or raise to the appropriate team(s) when necessary. You will also participate in software system implementation projects as well as various other site projects requiring IT participation. You will participate in an on-call rotation for the 24/7 support of the Baxter Bloomington site. This position will also require the individual to actively research and propose solutions for continuous business and process improvements.

Your Team

The Baxter Bloomington IT Team is a professional, focused and goal driven team that has the privilege of supporting the manufacturing process by supporting tools, infrastructure, and technologies in Baxter’s mission to Save and Sustain Lives. We are a customer focused team and believe in meeting customers where they are. We value diversity and the knowledge, skills, and ideas it brings to the group. Communication, partnership, collaboration, and self-motivation are essential to the success of our team and to Baxter. We encourage proactive, creative, and innovative thinking to help drive the company forward.

What you'll be doing

• Provide Level 1 and 2 Helpdesk onsite support, solve end user hardware and software issues and give positively to our customer service, incident, and request service level agreements

• Install, maintain, and solve Windows-based computers as well as applications, printers, digital signage systems, tablets and general IT hardware

• Assist with day-to-day maintenance tasks including but not limited to systems deployment, patching, monitoring, reporting, design, documentation, and other duties as they arise and provide support to multiple lab computers and systems, including assisting in system implementations. As well, provide support for key business projects

• Assist in supporting virtualized servers, directories, wireless and network issues, and backups

• Assist with software deployment and configuration

• Support, configure and maintain IP and non-IP phone system

• Install, configure, test, document, and maintain equipment, including computer software and hardware, scan guns and label printers

• Coordinate or perform hardware repairs and warranty repairs and replacements

• Solve a wide variety of issues leading to efficient and productive solutions

• Document, develop and supply to ongoing IT process improvement

• Ensures compliance with policies related to computer security, maintenance and deployment

What you'll bring

• 3+ years of relevant technical experience, in a customer-centric environment

• Knowledge of VMWare vSphere 5.5 and higher

• System/security patching experience

• General knowledge/experience with Data Center management, maintenance and standard processes

• Familiarity with DNS, DHCP, and TCP/IP network protocols and Wireless communications

• Experience working with IP based telephony devices

• Experience working with and supporting Active Directory, including user and group management

• Involvement in successful IT projects, implementations, upgrades and regular support activities

• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network

• Experience of working with Office365 and its various applications such as Exchange Online, OneDrive and SharePoint

• Technical knowledge to support operating systems such as Windows XP – 10

• Hardware technical knowledge to resolve laptop and peripheral issues

• Ability to install and terminate network cabling

• Technical certifications a plus

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $52,800 to $132,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

#LI-VF

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.