Job description

Capital District Beginnings is looking for an IT Support Specialist to help maintain hybrid cloud and on-premise computer and network systems. You will be the “go-to” person when employees need help with their apps or devices.

Primary Responsibilities:

• Set up Windows PCs and any necessary peripherals, reinstall Windows operating systems when needed, monitor Windows updates
• Provide instruction to help our employees operate new apps or devices
• Manage Apple iOS and Android devices
• Maintain Mobile Device Management system
• Manage VOIP phone system and devices
• Manage user accounts in Microsoft 365 / Azure Active Directory
• Troubleshoot and resolve problems - track progress in a ticketing system
• Keep an inventory of devices and app licenses
• Research and purchase new devices and apps as needed
• Set up, maintain, and troubleshoot small office LANs
• Other duties as assigned

Must possess the skillset to:

• Install, configure, and troubleshoot Windows operating systems
• Be familiar and comfortable working with Microsoft 365 / Azure or cloud computing concepts in general
• Be familiar and comfortable working with Android and iOS
• Configure and troubleshoot a local area network
• Support employees in person and through remote support tools
• Work across departments to problem solve and develop solid agency processes.

Knowledge of the following is preferred but not required:
Windows Server
Hyper-V
Active Directory
Office 365 / Microsoft 365 (OneDrive, SharePoint, Teams, Office apps)
Microsoft Forms, Power Automate, Power Apps
SQL, C#, JavaScript, HTML

There is an opportunity for this position to advance into an App Maker Role where you would be responsible for identifying business processes and leveraging low-code tools to simplify and automate those processes.

Company-paid training may be provided.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• East Greenbush, NY 12061: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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