Job description

We currently have an opportunity for a Bilingual (French/English) Technical Support Specialist

Responsibilities:

• Researches, resolves and responds to complex application and/or technical questions received via telephone calls.
• Provides systems advice, guidance and informal training to customers using insurance applications and systems, hardware, and software programs.
• Troubleshoots and resolves system problems, restores technical service and equipment problems.
• Creates and maintains up-to-date documentation of problems via the problem tracking system and records of inquiries.
• Manages the resolution of user issues, and acts as a liaison among support departments on escalated problems.
• Acquires and maintains in-depth knowledge of Specialty insurance products, including Agency, Billing, Claims, Finance and HR systems, proprietary systems, current support policies.
• Acquires and maintains strong knowledge of MS365, Outlook, Internet Browsers and Windows Operating Systems.
• Ensures timely distribution of knowledge and builds and maintains a robust Knowledge Base.
• Supports and champions various projects through defining work deliverables and monitoring work progress.
• Contributes to work priorities, meets deadlines and adheres to standards, policies and procedures.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk (Required)
• Windows (Required)

Language:

• English (Required)
• French (Required)

Work Location: Remote

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