Job description
Overview:
SPECIFIC REQUIREMENTS
Responsible for the diagnosis of computer related problems and requests from all MMC employees, contractors and physicians. Conducts problem analysis, research, troubleshooting in a remote environment utilizing remote control software. Maintains a broad knowledge of computer technology, equipment, systems and participates in professional development activities as appropriate. Escalates to appropriate resources if unable to resolve problems and requests.
Qualifications:
EDUCATION AND WORK EXPERIENCE
- Education and Work Experience:
- Must possess a high school diploma or GED
- Associate degree preferred
- 2-4 years working knowledge of PC software and hardware; technical support experience preferred
- Hospital IT experience preferred.
SPECIFIC REQUIREMENTS
- License Requirements:
- N/A
- Certification Requirements:
- N/A
- Age Specific Care Provided For:
- N/A
- Knowledge, Skills and Abilities:
- Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
- Microsoft Word, Power Point, Excel
- Microsoft Outlook
- Meditech (if applicable to position)
- Epic (if applicable to position)
- Performance Manager/NetLearning
- Must be able to read, write, and speak the English language in an understandable manner.
- Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
- Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
- Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
- Must be able to follow written and oral instructions.
- Other Requirements:
- Computer technology including system software, hardware, networking. Analytical capability to research and resolve technology issues/problems. Customer Service/Communication skills, verbal and written.
- Must be knowledgeable in computer duties, use of equipment, etc.
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