Job Id: 42052

Job Family: Information Technologies/Digital

Location: West Bend, WI, US, 53095-0179

Employment Type: Permanent

Set Your Future IN MOTION

Manitou is purposefully committed to you, its people. We continue to elevate our success based on a “One United Team” focus that enables our purpose-driven and agile work environment. We pride ourselves in fostering a work-life balance that allows flexibility in people's day-to-day lives. In an era when talent is in-demand, you will find an unwavering commitment to your personal and professional growth.

ABOUT OUR COMPANY CULTURE:

As a worldwide leader in handling, access platforms and earthmoving equipment, Manitou Group’s mission is to improve working conditions, safety and performance throughout the world, while preserving people and their environment. We design, manufacture, distribute and service products and solutions for the material handling, access equipment and compact earthmoving activities that work smarter, safer and reliably while delivering value to our customers. Our high-profile brands include Manitou and Gehl, and we are proud of our network of 1,050 dealers throughout the world. With sales in 140 countries, our team of 4,500 people are committed to delivering exceptional customer satisfaction. We operate in more than 30 global locations to ensure proximity to our customers and services tailored to their needs.

Manitou continues on the forefront of innovation driving the green transition while also streamlining our operations guided by our customer-centric “New Horizons” roadmap. We are committed to providing safety and unique customer experiences worldwide. In sharing the same mission and values, our workforce remains engaged and passionate about what we manufacture and services we provide.

GENERAL ACCOUNTABILITY:

Reporting to the IT Infrastructure Manager, the IT Technician is responsible and accountable for all local IT systems used by the business. You will be in charge of the implementation and maintenance of our company’s IT needs (PC, phones, local servers or network, printers, security). You will be the relay of the group IT department relative to the implementation of technical IT standards and the application of security rules. You will also be the local contact for external technical assistance.

DUTIES & RESPONSIBILITIES:

• Walk-in IT support for local business, In charge of assistance (level 1) of the current ERP and all other IT matters.
• Relay requests and incidents from local users to most relevant IT specialists.
• Participate in all IT Projects and insure a role of local relay or coordination towards the technical projects of the local entities.
• Design, develop, document implement and coordinate systems, policies and procedures in line with group policy.
• Ensure security of data, network access and backup systems in line with Group requirements.
• Identify issues and opportunities, solutions and implement.
• Preserve assets, information security and control structures.
• Implement the Group’s IT tools and support users to increase efficiency in all areas.
• Maintain quality service by enforcing organization standards.
• Maintain professional and technical knowledge.
• Other related duties and projects as assigned.

EXPERIENCE:

• Experience with installing and supporting PC hardware, software, business applications, google applications and office technology.
• Good interpersonal and communication skills.

EXPERTISE:

• Strong working knowledge of PC, and laptop hardware, PC Operating Systems, Office Productivity Applications (Google Workspace) Installation and Configuration, Microsoft O/S patches and updates, and PC Operating Systems.
• Working knowledge of server hardware, Microsoft Server OS configuration, and server backup devices.

EDUCATION:

• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.

INTERNAL & EXTERNAL CONNECTIONS:

• Internal – All departments and employees.
• External – Third party vendors.

LOCALIZATION AND TRAVEL EXPECTED:

• This position is located in West Bend, WI.
• Travel up to 5%.

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OUR REWARDS & RECOGNITION:
In addition to an inclusive compensation package, we offer a comprehensive benefits program, including: Medical/Dental/Vision, 401k including employer match, tuition reimbursement, community-oriented volunteer program, wellness activities, employee and family activities throughout the year, and so much more! See for yourself why Forbes ranked Manitou within the top 125 for World’s Best Employers.

Applicants must be authorized to work in the United States.
Equal Opportunity Employer