SUMMARY
Under the general supervision of the Human Services Supervisor, the Eligibility Referral Specialist II position determines initial and on-going eligibility for various county assistance programs under Stark County Job and Family Services’ (SCJFS) jurisdiction, based on assignment. Responsible for following ORC codes.

ESSENTIAL FUNCTIONS MAJOR RESPONSIBILITIES
The functions listed below are intended to depict general job assignments, abilities and responsibilities required of this position. Other duties as assigned.

Aids customers that call the Shared Services Area by answering their questions, taking appropriate actions on benefit cases, and providing them with information. Conducts interviews to determine eligibility for various state and county programs including but not limited to food assistance, cash assistance, Medicaid, and childcare; Redetermines eligibility as required by each program. Reviews and processes verifications, forms and applications received through various electronic sources. Responds to phone calls, voicemails, emails, alerts, and referrals, and meets with walk-in customers. Ensures appropriate job placement, and placement availability, customer readiness for employment, and customer compliance. Handles basic functions and interactions for employment programs such as WEP and SEP. Secures and verifies all information affecting eligibility. Calculates and manages overpayments. Prepares for and attends state hearings. Reviews in-home day care applications, conducts inspections, ensures compliance and make recommendations for in-home care eligibility and revocation of licenses. Assists in Application Computer Lab. Make referrals to (for) other providers as appropriate.

JOB/MAJOR WORK BEHAVIORS
The incumbent may work in a number of different units. Together, the units determine eligibility for numerous assistance programs and manage cases under SCJFS jurisdiction. The Eligibility Referral Specialist II Position is supervised by an Eligibility Referral Supervisor. The exact Stark County Job and Family Services Eligibility Referral Specialist II Job Analysis 2015 2 duties performed by the Eligibility Referral Specialist, as well as the importance and frequency, vary as a function of the specific assignment or position. The nature of the Eligibility Referral Specialist’s tasks varies as a function of the unit and the number of personnel working within that unit. Given the preceding caveats, the major work behaviors include:.

1. Conducts interviews to determine eligibility for various state and county programs.
2. Redetermines eligibility based on program requirements.
3. Secures and verifies all information affecting eligibility.
4. Responds to phone calls, voicemails, emails, alerts, and referrals (customer service referrals and urgent referrals) and meets with walk-in customers.
5. Reviews and processes forms and applications received through mail and electronic sources.
6. Aids customers that call the Shared Services Eligibility Area
7. Ensures appropriate job placement, customer readiness for employment, and customer compliance.
8. Calculates and manages overpayments. 9. Prepares for and attends state hearings. 10. Conducts inspections and reviews in-home day care applications for eligibility 11. PRC outreach.
12. Other related duties as assigned.

QUALIFICATION REQUIREMENTS:
To perform this job satisfactorily, the employee must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made for individuals with disabilities.

EDUCATION AND EXPERIENCE
To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. To meet the minimum qualifications for this position, the applicant must have completed an associate's degree in human services or other related field, or completion of five (5) years in the USW2 position in Human Services. Must possess the needed upon entry Knowledge, Skills, and Abilities (KSAs). Minimum qualifications for internal candidates hired prior to March 19, 2007 are available in the Human Resources Department. External candidates must have an associate’s degree in human services or related field and/or have two years of related work experience in an equivalent eligibility worker role at another County JFS. The applicant must demonstrate the needed upon entry KSAs by passing required selection tests. Reasonable accommodations may be made for individuals with disabilities.

KSA’S NEEDED UPON ENTRY:
Knowledge of basic e-mail functions
Knowledge of proper e-mail etiquette
Knowledge of computers
Skill in data entry
Skill in basic arithmetic including addition, subtraction, multiplication, division and calculating averages
Skill in reading comprehension
Stark County Job and Family Services Eligibility Referral Specialist II Job Analysis 2015 3
Skill in typing
Skill in active listening
Skill in problem solving
Skill in oral and written communication
Skill in time management and organization Ability to observe and attend to details in environments
Ability to handle a high volume of work
Ability to be detail oriented
Ability to be flexible and be open to change
Ability to construct simple sentences with correct grammar
Ability to read and follow written procedures
Ability to maintain confidentiality
Ability to work independently
Ability to multi-task
Ability to show empathy and concern
Ability to stay calm and composed when customers are upset
Ability to work in a fast paced environment

CERTIFICATES OR LICENSES:
A valid driver’s license is required.

OTHER SKILLS AND ABILITIES:
The position requires little to no physical effort. In order to perform required physical duties of general office work, computer and telephone assignments, completing paperwork and handling case files; working with detailed documents and printed forms; the employee must be able to stand, walk, sit, talk or hear, and is required to be able to use close vision, distance vision, color vision, and peripheral vision.

CONTACTS – INTERNAL & EXTERNAL:
The position requires contact with the public, community partners and other government employees. The contacts require the incumbent to listen to questions and provide information, usually regarding Ohio assistance eligibility protocol and guidelines. Contact with the public and other government employees occurs in a structured setting and the success of these interactions directly impacts the quality of the services provided by the central customer of the organization.

SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.

HOW TO APPLY
To apply, please complete the employment application. Applicants have the ability to upload a letter of interest and current resume.

We are an equal opportunity employer that does not discriminate based upon sex, race, creed, color, age, national origin or disability. Applicants may request reasonable accommodations to participate in the interview process.