Job description
Position: Jr. Classified Support Technician
Location: Albuquerque, NM
Salary Range: $22.36 - $26.14 per hour
Clearance: Active Q Clearance REQUIRED. US Citizenship is required for clearance (i.e., no dual citizenships).
Responsibilities:
- Applies technical and operational knowledge under minimal direction, to configure, operate, and maintain information processing and telecommunications systems
- Analyzes performance statistics to support tuning, automation, and optimization activities
- Establishes, composes, and maintains security, capacity, and business continuity controls and documentation
- Interacts with an operating company or business segment to gain an understanding of the business environment, technical requirements, and organizational direction
- Collects, defines, and organizes detailed user requirements
- Defines, plans and deliverables for assigned projects
- Understands and complies with project budgets
- Conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions
- Recommends training plans; and leads continuous improvement activities.
- Respond to service requests & incident management services, generated by the Service Desk & by customers. Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.
- Resolve more complex issues escalated from the Service Desk & reported by the computing customer.
- Provide set up & medium-to-advanced troubleshooting of video conference equipment.
- Provide basic to advanced desk side support & troubleshooting skills for Windows & software applications. System administration for Windows desktop.
- Mac OS & application experience a plus.
- Troubleshoot virtual desktops as required.
- Test application compatibility & support cyber initiatives.
- Work with tier-3 to develop and deliver training to new team members
- Review and update knowledge articles applicable to the environment
- Assist with project deployment and implementation
- Execute virtual machine provisioning
- Other duties as assigned
Qualifications:
- High School Diploma and a minimum of two years’ experience in IT Support
- U.S. Citizenship is required per contract to obtain and maintian a U.S. Department of Energy clearance, with the ability to obtain and maintain a DOE Q clearance
- Intermediate-to-advanced MS productivity suite & collaborative applications expertise (e.g. Office, Access/SQL, Visio, SharePoint, etc.)
- Intermediate-to-advanced desktop support & trouble shooting skills for Windows, Mac, Linux/Unix OS & applications (includes both classified & unclassified support).
- CompTia Certifications, such as A+ or Network+ are desired.
- Microsoft Certifications, such as MCSA Windows is desired.
- Apple Certifications, such as ACSP or JAMF Certs are desired.
At KeyLogic we recognize that our employees are our most valuable resources. We hire talented, qualified professionals and provide each of our employees with every resource and opportunity to excel in their day-to-day activities as well as advance their career.
KeyLogic is a highly successful provider of professional and engineering services. We specialize in solutions that enable our customers to make better decisions for their organization. KeyLogic’s performance has earned the company a solid reputation for high standards, proactive solutions, and an outstanding commitment to the customer, best exemplified by the fact we have never had a one-time federal customer — all of our customers have provided repeat business. This has led us to achieve significant growth every year since our founding in 1999.
At KeyLogic, we're known for our extraordinary commitment to the success of the organizations we serve. Our client list includes the Department of Defense (DoD), Environmental Protection Agency (EPA), Energy (DOE), Transportation (DOT) and Treasury (including the Internal Revenue Service (IRS)), General Services Administration (GSA), and the National Aeronautics and Space Administration (NASA).
All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law. KeyLogic is proud to be an affirmative action and equal opportunity employer.
NOTE: KeyLogic is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis.
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