Job description

Studio Manager Job Description
Job Opportunity:

Deka Lash, one of the fastest-growing brands in the beauty business and we are looking for world-class leaders to manage our studio. Are you such a leader? If so, bring your positive attitude and lash extension skills to us for a wonderful opportunity to grow with us.

This is a Full-Time position. Your time will be split between eyelash application and managerial duties. Although you will always be managing, we understand that you will also be applying lashes 30-40% of the time. Leading the staff will be a 100% commitment.

Job Responsibilities:

● Provide eyelash extensions personally, in addition to leading staff and managing the studio

● Leading by example by modeling all activities through self-involvement
● Maintaining the morale of lash artists through positivity, motivation, and support
● Ensure Deka Lash branding and culture through consistency and continuity in all actions

Client-focused Responsibilities (as a Lash Artist)
● Provide astonishing lashes
● Educate clients on how to properly care for their lashes
● Upsell memberships, services, and products
● Engage clients with world-class service, including check-in/out

Client-focused Responsibilities (as a Studio Manager)
● Encourage the highest level of customer service staff-wide
● Respond professionally and in a timely manner to client experiences (both positive and negative) in person, on the phone or via social media

Staff-focused Responsibilities
● Coordinate and monitor the hiring and training of Deka Lash studio Lash

Artists

• Phone screen and pre-interview; make interview/hiring recommendations

● Manage, monitor and mentor Deka Lash studio Lash Artists for ongoing success and future growth * Schedule Monthly pack meetings to discuss goals, recognize staff, and review Monthly Refresher Sheets and Promotions

• Schedule bi-weekly meetings with each lash artist
• Create Action plans● Create and manage staff schedules, including handling same-day staff call-outs

● Responsible for 90-day and annual Lash Artist performance evaluations
● Manage disciplinary actions involving Deka Lash studio staff, should they arise
● Facilitate 1:1 bi weekly development meetings with the lash artists
● Facilitate and develop monthly agenda based team meetings

Studio-focused Responsibilities
● Exceed industry sanitation standards
● Comply with and enforce Deka Lash Corporate policies, business practices, systems and processes
● Supervise and reinforce studio-level processes and systems
● Monitor and respond to studio email account
● Monitor and respond to studio and staff reviews
● Coordinate and lead local sales efforts (social media marketing, outreach, studio events)
● Ensure all studio systems are followed such as proper open/close, delinquent account procedures, cash handling, bank deposits, and inventory management

● Ensure the facility is clean, stocked, properly maintained and operationally sound

Required Qualifications:

● Currently licensed Esthetician or Cosmetologist
● Positive, proactive, and a team player
● Possess excellent leadership and management skills to create a positive, successful environment for staff and clients

● Have a strong work ethic, integrity and professional demeanor
● Ability to multi-task and manage client and staff concerns in a timely and appropriate manner
● Ability to foster a TEAM environment
● Goal driven
● Must be available to work during extended studio hours (including nights and weekends)
● Must be accessible when unforeseen issues arise outside of working schedule
● Previous management experience in the beauty industry strongly recommended but not required

Job Benefits:

● Awesome compensation for awesome work!

• ✓ Above industry-standard base pay per hour ✓ Commission on every service performed and every product sold ✓ High-potential gratuity income ✓ Participation in an all-studio bonus program ✓

● FREE lash services and discounts on products
● Flexible, yet consistent, days and hours

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 2 years

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• St. Louis Park, MN: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Management: 2 years (Preferred)

License/Certification:

• Studio Manager License (Required)
• Cosmetology License (Preferred)
• Esthetician License (Preferred)

Work Location: In person

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