Lead Full-Time Cross-Utilized Customer Service/Ramp Agent - Wilkes-Barre Scranton International Airport (AVP) Avoca

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Lead Cross-Utilized Agent

Connecting People, Uniting the World, every step of the way at the airport

Do you find the idea of working at an airport exciting?

Then being a Lead Cross-utilized Agent at UGE is the job for you!

Lead Cross-utilized Agents can do it all. They help develop and coach other agents in the overall station process. They help passengers throughout the airport – at the ticket counter, kiosk, gate, baggage service office, on the ramp, and more! Most importantly, you’ll create a welcoming environment for our customers.

No two days are ever the same

In the Lobby

As a Lead Customer Service Agent, you’ll make every interaction a positive one

Whether helping with reservations or printing boarding passes, resolving disservice situations like determining alternative flight options or rebooking a reservation for delayed, cancelled or missed flights, you must be calm, cool and collected

To be successful in this role, you’ll need patience, empathy, the ability to listen along with an ability to make informed decisions in sometimes stressful situations

Caring is job one regardless of our customer’s disposition or travel challenges. As a UGE Lead Customer Service Agent, you will be required to remain calm, positive, and caring even when our customers might be having a bad day
Other duties include but are not limited to are:
• Lift baggage and boxes/packages weighing up to 70 lbs.
• Stand for up to 6-8 hours during a shift
• Operate the passenger loading jet-way bridge
• Lead and direct responsibilities related to the customer service role.
• Ensure adherence to standard operating procedures
• Oversee and ensure a safe work environment
• Provide coaching and training to team members

On the Ramp

You will be working outside in all kinds of weather, as flying never steps because it rains, snows or is too hot

You must love physical activity, as you will be lifting as many as 100 items per flight, some weighing as much as 70 lbs

You’ll always need a commitment to safety, including an attention to detail and your surroundings

You should be committed to caring for our equipment, aircraft, and bags as if they were your own (passengers can see you!) and providing excellent customer service for your fellow UGE employees
Other duties include, but are not limited to are:
• Ensure compliance with FAA regulations and policies
• Read/interpret aircraft load sheets, checked baggage tags, and cargo labels
• Lead and direct responsibilities related to the ramp role.

You’ll be provided the tools you need on the Runway to Success!

Flexibility

Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport

You must be available for day and night shifts, weekends and holidays

You will be required to work mandatory overtime, when necessary

As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule

Punctuality and reliability are essential – we’ve got flight schedules to meet!

We reward your efforts

$15.00 per the union contract

+$1.50 additional premium Lead pay

Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network

UA Discount Program for flights when you want to purchase a ticket

Paid time off (PTO)
And more

UGE requirements

High school diploma, GED or equivalent preferred

Minimum of 18 years old

Must possess a valid state issued driver’s license

Excellent communication skills

Must be able to read, write, and speak English fluently

Ability to operate a computer to enter and retrieve data

Ability to lift up to 70lbs on a consistent basis

Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces and working outside in all weather conditions

Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)

Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements

Legally authorized to work in the United States without sponsorship

Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need

Successful completion of interview required to meet job qualifications

Ground Security Coordinator certified (GSC) required

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT